Job Description – NOC Engineer

Department: NOC / Network Operations
Company: XAD Technologies
Experience: 2–4 Years
Qualification: Bachelor's Degree or Diploma in IT, Telecommunications, Electronics, or a related field
Preferred Certifications: CCNA, CompTIA Network+, or equivalent

Job Summary

XAD Technologies is looking for a proactive and detail-oriented NOC Engineer to monitor telecom and construction site operations, track network and system performance, manage incidents, and coordinate with field teams to ensure timely issue resolution. The role involves real-time monitoring, reporting, technical coordination, and compliance with operational procedures, service-level agreements (SLAs), and key performance indicators (KPIs).

Key Responsibilities

1. Monitoring and Coordination

• Monitor live site status through NOC systems, dashboards, and monitoring tools.
• Track project progress, network connectivity, alarms, and operational alerts.
• Coordinate with field engineers, supervisors, subcontractors, and project teams to resolve operational issues.
• Follow up on site activities to ensure timely completion as per project schedules.

2. Incident and Fault Management

• Identify, record, and report network faults, system failures, and service interruptions.
• Escalate critical incidents to the relevant departments, technical teams, or vendors.
• Monitor incident resolution and ensure timely closure of service requests.
• Maintain accurate records of downtime, incidents, and corrective actions.

3. Reporting and Documentation

• Prepare daily, weekly, and monthly reports on site status, network outages, incidents, and work progress.
• Maintain records of work orders, alarms, incident logs, and communication updates.
• Update project status, network information, and escalation details in the relevant systems.
• Ensure accuracy and timely submission of operational reports.

4. Technical Support and Troubleshooting

• Provide basic technical support to field teams for connectivity, network access, and system-related issues.
• Monitor the availability and functionality of NOC tools and systems.
• Coordinate with IT and Network teams to resolve technical and connectivity problems.
• Assist in identifying recurring faults and implementing preventive measures.

5. Compliance and Performance Monitoring

• Follow established Standard Operating Procedures (SOPs) and escalation matrices.
• Support compliance with SLAs, KPIs, and project performance requirements.
• Assist in planning and coordinating preventive maintenance activities.
• Maintain clear communication with relevant stakeholders and ensure timely escalation of operational issues.

Qualifications and Skills

Educational Requirements

• Bachelor's Degree or Diploma in Information Technology, Telecommunications, Electronics, or a related field.

Experience

• 2–4 years of experience in NOC operations, network monitoring, or telecom/construction project coordination.

Technical Skills

• Knowledge of network monitoring tools such as PRTG, SolarWinds, or Zabbix.
• Understanding of network infrastructure, communication systems, and connectivity troubleshooting.
• Familiarity with fiber-optic networks, telecom infrastructure, and related civil works.
• Proficiency in Microsoft Office, particularly Excel, and reporting tools.
• Knowledge of incident management, fault tracking, and escalation procedures.

Soft Skills

• Strong communication and coordination skills.
• Analytical thinking and attention to detail.
• Effective problem-solving and follow-up skills.
• Ability to work under pressure and in rotational shifts, if required.
• Good organizational skills and a proactive, team-oriented approach.

Key Performance Indicators (KPIs)

• Timely identification and escalation of incidents.
• Compliance with incident response and resolution timelines.
• Accuracy and timely submission of operational reports.
• Effective coordination with field teams and relevant departments.
• Compliance with SOPs, SLAs, and escalation procedures.
• Accuracy of incident logs, downtime records, and system updates.

Work Environment: NOC / Network Operations, supporting telecom and construction project monitoring activities.