Enterprise Telecom Field Technician – Fiber & Networking

Job Overview

We are seeking experienced Enterprise Telecom Field Technicians to support the installation, maintenance, and troubleshooting of enterprise telecommunications services across Dubai. The ideal candidate should have hands-on experience in fiber optic networks, routers, switches, LAN/WAN connectivity, and on-site technical support for enterprise customers.

Key Responsibilities

• Install, configure, maintain, and troubleshoot enterprise telecom services and network equipment.
• Handle fiber optic (FTTH/FTTB), routers, switches, modems, LAN/WAN, and connectivity-related issues.
• Visit enterprise customer premises for installations, maintenance, fault diagnosis, and service restoration.
• Conduct network testing, identify technical faults, and ensure service quality.
• Coordinate with technical support teams to resolve complex network issues.
• Provide professional customer support and ensure timely service delivery.
• Update work orders, job status, and technical reports accurately.
• Complete assigned tasks within operational timelines and service-level requirements.
• Maintain tools, equipment, vehicle cleanliness, uniform, and professional grooming standards.
• Follow safety guidelines, operational procedures, and customer service standards.

Qualifications & Requirements

• Valid UAE Driving License – Mandatory.
• 1–3 years of relevant telecom field experience, preferably in enterprise telecom services.
• Diploma in Telecommunications, Electronics, IT, or Networking preferred.
• Hands-on experience with routers, switches, LAN/WAN, fiber optics, and network troubleshooting.
• Experience in enterprise customer installations, maintenance, and technical fault resolution.
• Strong problem-solving, communication, and customer-handling skills.
• Ability to work independently and travel to customer sites across Dubai.
• Familiarity with field service management systems and technical reporting is an advantage.

Ideal Candidate

A technically competent, field-oriented telecom professional with experience in enterprise network installations, maintenance, troubleshooting, and customer support.