LogicMonitor Administrator

What You Will Do

LogicMonitor Platform Administration

• Manage day-to-day administration of the LogicMonitor platform, including user management, monitoring configurations, device onboarding, dashboards, and alerting.
• Process MACDs (Moves, Adds, Changes, Deletes) across devices, groups, configurations, etc.
• Validate, troubleshoot, and resolve LogicMonitor platform issues; escalating to vendor support when necessary.
• Maintain data consistency, accuracy, and hygiene within the platform.
• Build reports for clients and internal Service Delivery staff.
• Research, update, and maintain 1000's of device DataSources across the platform to ensure health and to maintain updated requirements across all hardware.
• Design, build, and maintain LogicMonitor to ITSM (ServiceNow) workflows, integrations, and automations.
• Experience with LogicModules.
• Awareness of upcoming and current LogicMonitor functionality including LM Envision and Edwin AI (correlation, automation, and agentic agents).

Monitoring Engineering & Automation

• Develop, update, and enhance LogicMonitor DataSources, EventSources, PropertySources, config sources, and scripts.
• Write automation workflows and custom integrations using Groovy, Java, Python, and automation scripting tools. PowerShell scripting experience is a plus.
• Automate onboarding, configuration updates, and repetitive administrative tasks to improve operational efficiency.
• Build internal tools and scripts to streamline monitoring processes and ensure scalability.

Device Onboarding & Monitoring Optimization

• Perform end-to-end device onboarding for servers, network devices, applications, cloud resources, and APIs.
• Configure and validate monitoring using SNMP, WMI, OIDs, and other collection methods/monitoring mechanisms.
• Ensure monitoring accuracy, threshold tuning, and alert fidelity for all onboarded devices.
• Collaborate with server, network, cloud, and application teams to define monitoring requirements.
• Collaborate with clients and onboarding project teams for device and client onboarding.

API & Cloud Integrations

• Implement, configure, and maintain API integrations with cloud and network platforms, including but not limited to Cisco Meraki, Microsoft Azure, Amazon Web Services (AWS).
• Develop custom collectors or scripts to support platforms not covered by native integrations.

Cross-Functional Collaboration

• Work very closely with another LM administrator as well as ServiceNow and Salesforce teams to facilitate the entire monitoring and management workflow.
• Work closely with infrastructure, DevOps, network engineering, and application teams to ensure complete monitoring coverage.
• Excellent interpersonal skills to aid in working in tandem with internal staff in addition to client facing calls for onboarding, troubleshooting, and platform escalations.
• Document processes, standards, DataSource customizations, workflows, and integration patterns.
• Provide recommendations for monitoring improvements, standardization, and automation opportunities

What Qualifies You

Required Skills and Qualifications

• 5+ years of administering LogicMonitor or enterprise monitoring platforms.
• 2+ years of LogicMonitor specific experience.
• Proficiency in Groovy, Java, Python, and general automation scripting.
• Experience working with modern Linux and Windows systems environments.
• Strong understanding of SNMP, WMI, OID structures, and other monitoring protocols.
• Strong understanding of server infrastructures (Windows & Linux) and networking fundamentals.
• Experience building or customizing monitoring DataSources or equivalent monitoring templates.
• Familiarity with REST APIs, JSON, and integration workflows.
• Experience with cloud platforms: Azure, AWS.
• Ability to analyze complex monitoring data and troubleshoot collection issues.
• Strong documentation, communication, and team collaboration abilities.

Preferred Qualifications/Experience

• LogicMonitor Certified Professional (LMCP) or equivalent certifications.
• Experience with infrastructure automation (Ansible, Terraform, PowerShell).
• Familiarity with modern CI/CD workflows.
• Background or familiarity in SRE, DevOps, or monitoring engineering roles.
• Knowledge of container monitoring (Kubernetes, Docker).
• Minor experience or awareness of Salesforce CRM to accommodate data entry for LogicMonitor data synchronization.
• Experience with ITIL practices and service management frameworks.

XTIUM is an equal opportunity employer.