Job Description & Requirements

• Handle incidents and requests defined as per defined in processes and SLA.
• Support & assist with setting up remote collaboration tools/systems.
• Actively contribute ideas and solutions.
• Assist in projects implementations & vendor managements.
• Ensure proper documentation of technical solutions and equipment.
• Basic training to multiple end users (Classroom / Remote).
• Not desk bound job hence will be required to handle light weigh equipment, climb-ing ladder, and moving around freely.
• Supporting other teams in troubleshooting issues.

Technical Skills

• Minimum 2-3 years of hands-on support for IT Services.
• Expert knowledge in Microsoft products, Cisco collaboration tools, HP copier and computers.
• Experience in creating, understanding and following technical documentation, routines and processes.
• Experience in project and vendor management will be a plus.
• Fresh Graduates are also welcome to apply if he/she has IT knowledge.

Personal Skills

• Good analytical, investigational and troubleshooting skills.
• Have the skills to manage stakeholders.
• Multitasking, having the ability to perform several tasks at the same time.

Commitment and drive

• Business-focused.
• Self-motivated and drive issues independently.
• Taking responsibility to keep updated and informed about Global Service Desk information.
• Results-oriented & concluding work ethic to always deliver on time, on-scope and on-budget.

Personality

• Service-minded and flexible.
• Passionate to learn new things.
• Team player with natural talent in working with people.
• Can work under pressure and manage stressful situations confidently & effectively.
• Good awareness and appreciation of social and cultural differences.
• Structured and organized. Ability to handle work tasks in a structured way, finalizing the tasks at hand to enable good control.
• Reliable and analytical person who always takes accountability/responsibility.