Customer Support

Job brief

One of our clients is seeking to hire a Customer Support Agent to join their growing team.
This role is ideal for someone who is customer-focused, tech-savvy, and thrives in a fast-paced support environment.

Responsibilities

• Respond to customer inquiries via phone, email, chat, or ticketing system in a timely and professional manner.
• Resolve product or service issues by clarifying customer concerns, determining the cause, and offering solutions.
• Document all customer interactions and maintain accurate records in the CRM system.
• Collaborate with internal teams to escalate and resolve complex issues.
• Identify and report recurring issues or trends to improve customer experience.
• Stay updated on product knowledge, company policies, and service procedures.

Requirements

• 1-2 years of experience in a customer support or service role preferred
• Excellent communication skills, both written and verbal
• Strong problem-solving skills and attention to detail
• Ability to remain calm and professional in high-pressure situations
• Familiarity with customer service tools and software (e.g., Zendesk, Freshdesk, Salesforce) is a plus.