In Your Job Away we are looking for Customer Service Advisors with high level of German to work in different fields (Finance, Technical, CS...) . Our client has several internal projects that could adapt to your profile.

Candidates with communication skills, passionate about helping others, willing to work in an innovative community and focused on career improvement, apply to this job !

Responsibilities:  

• Assist clients via inbound calls, chat, or e-mail in the after-sales process by answering customer’s inquiries and/or attending potential requests.
• Resolve product or service problems by clarifying the customer's complaints.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Give real-time, accurate information that empowers the customer to make decisions.
• Listen to the customer's unique situation and acknowledge their needs.
• Go beyond the customer's service expectations so they will remember and share their great experience.

Requirements:

• High level of German (C2) and fluent in English (B2)
• Possess excellent writing and verbal communication skills.
• Demonstrate patience when communicating and solving issues.  
• Treat all data and personal information with the utmost confidentiality.   
• Proactive, self-motivated and a great team player.    

Offer:

• Competitive Salary (14 months payment) 

• Meal allowance in meal card (net)
• Performance bonus.
• Complexity bonus.   
• Private Health insurance after 6 month.
• Relocation package: shared accommodation and flight reimbursement. 
• Opportunities for career progression and possibilities for an international career through the company.