IT Incident - Problem Management

Yumatech is a global recruiting firm based in Madrid whose mission is to help companies transform and elevate their teams by providing them with access to the most talented professionals in the technology ecosystem.

We are recruiting for a global Logistics and Industrial Hub in Madrid with focus on engineering manufacturing and IT teams over the world.

Role Overview

As an Problem & Incident Manager, you will be responsible for managing IT operations, ensuring system reliability, security, and incident response processes. You will work closely with DevOps, Security, and Compliance teams to maintain high availability and operational resilience for Ceffus mission-critical digital asset infrastructure.

Key Responsibilities

Incident & Problem Management Lead and coordinate incident detection, response, and resolution, ensuring minimal impact on business operations.

Maintain and improve incident response playbooks for IT and security incidents.

IT Operations & Infrastructure Collaborate with DevOps team to maintain the quality of IT services, cloud infrastructure, and network security, ensuring system uptime and optimal performance. Implement and manage monitoring and alerting systems for proactive issue detection and response.

Business Continuity & Risk Management Develop and execute disaster recovery (DR) and business continuity plans (BCP) to mitigate IT-related risks. Ensure compliance with ISO 27001, NIST, GDPR, and EU regulatory standards. Conduct risk assessments, security audits, and simulation drills to enhance resilience.

Compliance & Security Collaborate with security and compliance teams to enforce cybersecurity policies, access controls, and regulatory reporting requirements. Work with regulators and auditors to meet compliance expectations related to financial services and digital asset custody.

Requirements

• 3+ years of experience in IT operations, incident management, or IT service management (ITSM).