Bellman

About Yurbban Hospitality Group
At Yurbban, we don't just offer accommodation, we create moments worth remembering. We are a hotel group with soul, where hospitality, sustainability, and authenticity go hand in hand. We are driven by the desire to surprise, to do things right, and to enjoy the process along the way.

Our Essence
WOW, CONSCIOUS, HONEST, PASSION, and TEAM are much more than just words: we love to innovate, we care for people and the planet, we act with transparency, we give 100% in every challenge, and above all, we work together to achieve it.

Why Join Us
Being part of Yurbban means growing in an environment where ideas matter and good vibes are part of our DNA. We operate hotels and restaurants in Barcelona, Madrid, Seville, San Sebastián, Miami, Chía, and Bogotá, with a clear purpose: to make every experience unique.

We're Looking for a Bellman!

Responsibilities:
As a Bellman, you will be an essential part of the guest experience. Your main responsibility is to ensure a smooth and welcoming arrival and departure process while assisting guests throughout their stay.

• Greet guests upon arrival with a warm and friendly demeanor.
• Assist guests with their luggage and escort them to their rooms.
• Provide information about hotel amenities, services, and local attractions.
• Handle guest requests promptly and efficiently to ensure a high level of guest satisfaction.
• Maintain the cleanliness and organization of the lobby and entrance areas.
• Collaborate with front desk staff to ensure seamless communication regarding guest needs.
• Support night audit operations as needed, ensuring accurate reporting of daily activities.
• Uphold hotel standards for customer service, demonstrating excellent phone etiquette when answering inquiries.
• Assist in managing guest relations by addressing any concerns or issues that arise during their stay.

Requirements:

• Strong customer service skills with a guest-first mindset.
• Excellent communication skills, both verbal and written; multilingual abilities are a plus.
• Familiarity with front desk operations and phone systems is advantageous.
• The ability to work flexible hours, including nights and weekends, as needed.
• A positive attitude, strong work ethic, and ability to work well in a team-oriented environment.
• Physical stamina to lift heavy luggage and stand for extended periods.
• Availability to work 8-hour shifts (morning, evening, and night shifts available), weekends and holidays required.

Schedule: This position requires fully availability during mornings and afternoons, shift of 8 hours could be arranged between 6:00 am to 12:00 am, weekends required.

Work Location: Miami South Beach, FL.

Physical Demands: Prolonged periods of being stand and lifting 15 pounds or more

Work Authorization: Employee must be legally authorized to work in the United States.

FSLA Classification: Non-exempt

What We Offer

• Salary according to position and experience
• Career growth opportunities within a fast-expanding group
• Continuous training through Yurbban Academy
• A workplace where professionalism and great atmosphere go hand in hand
• Quarterly afterworks and teambuilding activities
• Paid Time off, Holidays paid + your birthday off
• Discounts on all national and international stays for you, your family, and friends.
• Discounts on Wellness and GYMs
• Health and Retirement (Health, Vision, Dental, Alternative Care and retirement plans)

If you want to be part of an experience where every day is an opportunity to create unforgettable moments for our guests, apply now!

Join Yurbban Hospitality Group!