Call Centre Representative

Job Summary :

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing excellent service to our clients and maintaining positive relationships with them. You will also be the main point of contact for any inquiries or issues our clients may have, and will work closely with our sales and marketing teams to ensure a seamless experience for our customers.

Key Responsibilities :

- Respond to customer inquiries and concerns in a timely and professional manner

- Provide product and service information to customers

- Process orders and assist with product inquiries

- Resolve customer complaints and escalate issues as needed

- Work closely with the sales and marketing teams to ensure a positive customer experience

- Maintain accurate customer records and update information as needed

- Collaborate with other departments to improve overall customer satisfaction

- Meet or exceed customer service goals and objectives

- Continuously seek ways to improve processes and procedures to enhance the customer experience

Qualifications :

- High school diploma or equivalent

- 1-2 years of experience in customer service or a related field

- Excellent communication and interpersonal skills

- Strong problem-solving and conflict resolution abilities

- Ability to multitask and prioritize in a fast-paced environment

- Proficient in Microsoft Office and other relevant software

- Experience with CRM systems is a plus

- Bilingual candidates are encouraged to apply

If you are a team player with a passion for providing exceptional customer service, we would love to hear from you. Apply now to join our dynamic and growing team at YZE Group LLC!