Email Account Manager

About Our Client

Our client is a performance-driven email and retention marketing agency that specializes in helping direct-to-consumer (DTC) eCommerce brands scale their revenue through strategic email, SMS, and CRM optimization. They design customized lifecycle marketing systems tailored to brand archetypes and customer purchase behavior, delivering high-impact campaigns, automations, and retention strategies that significantly increase lifetime value and engagement. 

The Role

We are looking for an Email Marketing Account Manager who owns the strategy and success of client email marketing accounts in Klaviyo. This role acts as the strategic lead and project owner—developing high-impact quarterly roadmaps, driving revenue through lifecycle marketing, and ensuring flawless execution through cross-functional collaboration. You are the brain, not the hands.

Reports to: Head of Performance
Works closely with: Customer Success Manager, Designers, Engineers, Copywriters, CEO

Key Responsibilities

Client Strategy & Roadmapping

• Develop and own quarterly lifecycle marketing roadmaps aligned with client goals and eCommerce metrics

• Identify growth opportunities across automations, campaigns, retention, upsell, and cross-sell initiatives

• Lead quarterly strategy calls and provide clear recommendations and performance updates

Lifecycle Marketing Oversight

• Oversee the setup, optimization, and ongoing improvement of email automations and campaigns

• Use performance data to guide testing, iteration, and optimization to maximize ROI

• Ensure all execution aligns with the agreed roadmap and client objectives

Copy & Client Communication

• Write or oversee high-converting email copy for campaigns and automations

• Review and guide copywriters to ensure brand voice, clarity, and conversion focus

• Maintain proactive, transparent communication with clients on progress and results

Project & Delivery Management

• Own project timelines and deliverables using tools like Notion or Asana

• Coordinate internal resources to ensure tasks are completed on time and without blockers

• Flag risks early and escalate critical issues when needed

Cross-Functional Collaboration

• Work closely with designers and engineers on creative and technical execution

• Partner with Customer Success to maintain high client satisfaction and retention

• Align with leadership (Head of Performance, CEO) on priorities and strategy

Success Metrics

• Client retention and satisfaction

• On-time delivery of quarterly roadmaps

• Revenue growth and ROI from email campaigns and automations

• Speed and effectiveness in resolving blockers or escalations

Offer:
Remote, full-time, 9-5 EST 

Compensation: $3,000-3,500 / month