Job Openings Operations Manager

About the job Operations Manager

About the Client

Our client is a fast-growing digital marketing agency specializing in performance-driven campaigns for high-ticket service businesses. Their current focus is helping cosmetic dental practices attract and convert new patients through smart, high-converting ad campaigns. What sets them apart is their end-to-end approach not only do they create and run ads, but they also work the leads directly, ensuring appointments are booked straight into the clients calendar within minutes.

They operate as a tight-knit, high-performance team passionate about results, creativity, and staying ahead of social media trends.

About the Role

The Operations Manager owns everything that happens after a client signs.

Your mission is to ensure work is delivered on time, at high quality, and without the CEO needing to chase, check, or fix anything.

If something is late, unclear, duplicated, missed, or broken — you take ownership and fix it.
This role exists to remove the CEO from day-to-day operations and fulfillment.

Core Responsibilities

1. Creative & Fulfillment Operations

  • Collect, organize, and maintain all creative assets

  • Prepare complete, ready-to-edit packages for editors

  • Write and manage editor briefs (with the creative strategist)

  • Assign editors and track deadlines in Asana

  • Review drafts, manage revisions, and approve final deliverables

  • Ensure consistent quality across all client work

2. Project Management & Accountability

  • Turn client requests into clear, actionable tasks

  • Assign owners and deadlines for every task

  • Track progress, close completed tasks, and prevent stalled work

  • Ensure nothing falls through the cracks

  • Monitor client account health and resolve issues proactively

3. Contractor & Vendor Management

  • Manage editors, designers, media buyers, and automation contractors

  • Coordinate shoots, schedules, and resources

  • Track performance, reliability, and adherence to standards

  • Ensure all vendors meet company quality expectations

4. Quality Control & Risk Prevention

  • Review ads, copy, links, offers, and assets before client delivery

  • Test systems and campaigns before launch

  • Catch errors before clients see them

  • Create action plans for underperforming campaigns

  • Work with the CEO to resolve performance issues

5. Appointment Setting & Client-Side Ops Support

  • Enforce booking and deposit policies

  • Maintain appointment quality standards

  • Review calls and flag issues when needed

  • Prevent the CEO from handling live coaching or daily support

6. Internal Communication & CEO Focus Protection

  • Handle routine Slack and email inquiries

  • Provide status updates and filter distractions

  • Escalate only key decisions to the CEO

  • Protect the CEOs time and focus

7. Systems, SOPs & Process Improvement

  • Document, maintain, and enforce SOPs

  • Train team members and contractors

  • Improve broken or inefficient processes

  • Build scalable, repeatable systems

8. Operational Leadership & Strategic Partnership

  • Lead the team and hold members accountable for deadlines and quality

  • Track capacity, timelines, resources, and budgets

  • Support onboarding and training

  • Act as the integrator to the CEOs vision, translating strategy into execution

  • Surface risks, inefficiencies, and opportunities early, bringing solutions not just problems

  • Drive continuous improvement across operations and service delivery


Offer: 
Remote, full-time, 9-5pm PST. 
LATAM
Compensation: 2,000-2,500 USD


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