Account Manager

About 

Our client is a fast-growing retention marketing agency that specializes in driving results for Ecommerce and DTC brands through high-performance Email & SMS campaigns. Backed by a lean, agile team of experts, the agency is committed to delivering world-class strategy and execution with speed, precision, and creativity.

Role overview:

As an Account Manager, you'll take full ownership of client relationships and strategy across 6 accounts. You will lead internal teams (copywriter, designer, technician) to deliver high-quality, high-performing campaigns and ensure client success from onboarding through execution.

Key Responsibilities

• Own all client communication via Slack, email, and Zoom

• Lead strategy, performance, and growth for client accounts

• Facilitate seamless onboarding for new clients

• Build and manage strategic campaign calendars

• Assign and oversee tasks for copywriters, designers, and technicians

• Review and provide feedback on copy and design deliverables

• Ensure timely completion of all deliverables

• Translate client requests into clear internal action steps

• Act as the go-to source of accountability, support, and leadership for your team

What You'll Need

• Deep understanding of Email & SMS marketing for Ecommerce brands

• Great knowledge of Klaviyo and technical aspects of Klaviyo

• Experience with direct response and branded copywriting

• Basic familiarity with Figma and creative review processes

• Excellent written and verbal English

• Strong communication and leadership skills

• Ability to manage multiple priorities and stay on top of details

• A proactive, results-driven mindset with a passion for client success

Working hours & compensation:

Location: Remote, full-time, EST

Compensation: $1700-$2100/month