Client Relations Manager

Job Title: Client Relations Manager
Location: Grand Rapids, MI
Job Type: Full-Time
Salary: $80,000+ per year

Job Summary
A leading distributor of corporate apparel and branded gifts is seeking a highly experienced Client Relations Manager to join our team in Grand Rapids, MI. In this key role, you will be responsible for fostering and nurturing long-term relationships with high-level B2B clients, focusing on strategic account growth and development. This position is 100% onsite with minimal travel and requires a polished professional who excels in relationship-driven sales and consultative business development.

Key Responsibilities

• Client Relationship Management: Build and maintain strong, long-term relationships with Senior Management and Executive-level buyers in major corporate accounts ($250M+ in revenue). Serve as a trusted partner, offering gold-standard service and innovative solutions tailored to client needs in sectors such as health/fitness, beauty, and communications.
• Account Growth: Leverage deep understanding of clients' needs to expand existing accounts through consultative selling and by delivering creative solutions that enhance client engagement and brand loyalty.
• Team Leadership: Oversee a team of Account Managers, holding weekly meetings to review account statuses, set project goals, assign tasks, and provide strategic guidance. Develop team members through training in personalized selling techniques, client relationship management, consultative sales strategies, and presentation skills.
• Sales Strategy and Execution: Use personal selling skills, situational awareness, and proven experience to present to senior leaders within client organizations, driving relationship-based growth within these B2B accounts.
• Cross-functional Collaboration: Work closely with internal departments including E-Commerce, Marketing, Production and Fulfillment, Operations, and Finance to ensure a seamless client experience from project inception through completion.
• Client Experience Oversight: Regularly review client feedback and account performance to identify areas of improvement and to ensure satisfaction, loyalty, and account retention.

Qualifications

• Experience:
  • 12-20 years of experience in B2B service sales, marketing sales, or B2B software sales, with a strong track record in relationship-driven business growth.
  • At least 10 years of experience presenting to top-level executives in national or corporate accounts.
  • Minimum 5 years of experience managing a sales team using collaborative communication methods to achieve shared goals.
    Demonstrated success in managing large accounts, staying engaged with clients, and continuously following up to foster strong, productive relationships.
  • Experience in selling web store solutions is a plus.
• Sales Skills:
  • Mastery in personal selling, consultative sales, and holistic business approaches.
  • Proficiency in delivering presentations to large groups of directors or C-suite executives with a consultative rather than aggressive approach.
• Technical Proficiency:
  • Proficient in Microsoft Office Suite (Word, Outlook, Excel) with preferred experience in Adobe Photoshop and Illustrator.
• Education:
  • Bachelors degree preferred.
• Soft Skills:
  • Excellent interpersonal, emotional intelligence, and critical thinking skills. Ability to adapt, be flexible, and think creatively to meet client and business needs.
  • Highly polished and professional demeanor suitable for high-level client interactions and public speaking.

Benefits

• 401(k) with a 3% company match
• Health insurance
• Two weeks of Paid Time Off (PTO) available immediately
• Paid holidays and float days
• Employee discount

If you are a client-focused professional with a passion for relationship-building and team leadership, we invite you to apply for this exciting opportunity to help drive success and foster client partnerships.