Alarm Tech Support Operative

Hybrid Alarm Technical Support Operative- Intruder Alarms and CCTV Systems - £28-30/annum + Benefits - This role is NOT an IT role. The ideal candidate needs to have extensive knowledge of breakdowns and installation pf various Intruder Alarm systems.

Do you enjoy helping and resolving technical issues? Are you customer-orientated and driven to deliver an exceptional customer experience. A major Security Solutions provider is looking for a skilled and knowledgeable Technical Support Specialist specializing in Intruder Alarms and CCTV systems.

RESPONSIBILITIES

• Liaising with customers and answering their technical queries via telephone and Zendesk (Email) to give advice and guidance for burglar alarms, Fire alarms, CCTV, Access control and Entry systems installed.
• Liaising with Service, Maintenance and Installations department, organising engineer visits if required to assist customers onsite.
• To give technical support and guidance to all group engineers.
• Reporting any trends or issues relating to problems with equipment, engineers, suppliers, or other to your manager and escalating to the Technical Director.

COMPETENCIES

• Extensive knowledge of Installing/Servicing and/or supporting of the following products including but not limited to :Pyronix, HikVision, Comelit, Paxton, BPT, EMS, HyFire, Redcare,CSL,Kentec, Firecell, Orisec, Hanuah, as well as a general knowledge of Alarms, CCTV, Fire, Access control and Entry systems.
• Good organisational and time management skills.
• Administrative and IT skills.
• Ability to communicate with all levels from senior management to operational staff and engineers.
• Ability to plan, organise and work under pressure.
• Proactive with learning new technologies and keeping up to date with technical updates, new products and solutions.
• Able to follow procedures and processes in order to follow Company objectives and instructions, particularly when it comes to customer data (GDPR) and protection of their security and the Company responsibilities.
• To give technical support and guidance to all engineers.
• Assisting Customer Relations to investigate complaints.
• Reporting any trends or issues relating to problems with equipment, engineers, suppliers, or other, to your manager and escalating to the Technical Director.

SCHEDULE

• Monday-Friday
• 08:30-17:30

LOCATION

• Hybrid ( 3 days in the Office in Earlsfield - 2 days from home)

BENEFITS

• An employee assistance program (EAP).
• Hybrid working for non-field associated roles (3 days working from the office, 2 days working from home)
• Personal Accident Insurance Scheme - Accidents at work and outside of work are both covered, including personal attacks and sport-related injuries
• Subsidised Private Medical Cover after 12 months of service
• Auto-enrolment into our pension scheme
• Annual season ticket loan & company interest-free loan
• Cycle to work & Tech scheme
• Training and development opportunities
• Company equipment tailored to your role (laptop, mobile, additional screens, company van)
• Up to 50% off products
• Quarterly Social Events including Summer Party and an Annual Christmas Event
• Recruitment referral bonus scheme earning up to £500 per successful referral (T&Cs apply)

To apply for the position of Technical Support Specialist, please send an up-to-date CV to Eva Tilekoussi. Please note that due to the high level of applicants we are not able to respond to unsuccessful candidates, and if you have not been contacted within seven days assume you have not been selected on this occasion.

Zoom Recruitment Services Ltd is a specialist agency supplying permanent, temporary, and contractual staff within Commercial, Logistical, Industrial and Technical sectors. We are also accredited members of the Recruitment and Employment Confederation (REC) and follow professional and ethical working procedures