Dutch-Speaking Customer Advisor (Remote From Türkiye)

Were looking for a Dutch-speaking Customer Advisor to support a leading global streaming platform. If you enjoy helping people and solving problems with ease, this fully remote role could be perfect for you.

Responsibilities:

Assist customers via inbound calls & chat,

Support with login issues, payments, refunds, and subscription access,

Communicate clearly, professionally, and empathetically,

Work with guidance from experienced mentors.

Average Handling Time Expectations

Chat: ~18 minutes

Calls: ~12 minutes

(Max 2 chats at once; no simultaneous calls + chats.)

Work Model & Schedule

Remote (from Türkiye)

Shifts: 11:00 - 20:00 / 14:00 - 23:00

(Moves 1 hour earlier during daylight saving time)

Monthly schedules shared in advance

Time-off requests approved ~80% when requested early

Breaks: 75 minutes daily

Days Off: 2 variable days per week

Training

8 days training + 2 weeks nesting

Fully online

Nesting alternates between chat and calls

Salary & Benefits

Net Salary: 42,000 TL

Monthly Bonus: 5,000 TL

Quality Bonus: Up to 4,200 TL

Meal Card: 4,500 TL

Private Health Insurance included

Total Monthly Potential: Up to 55,700 TL