Position: Team Lead Operations (International)

Key Responsibilities:

• Leadership and Team Management:
• Lead and motivate a cross-functional team to achieve performance targets.
• Conduct regular team meetings to discuss progress, challenges, and opportunities.
• Provide coaching and development opportunities for team members.
• Strategic Planning:
• Collaborate with senior management to develop and implement international strategies.
• Identify market trends and opportunities for growth in different regions.
• Project Coordination:
• Oversee international projects, ensuring timely delivery and alignment with company goals.
• Coordinate with stakeholders across various departments and regions.
• Cultural Competence:
• Foster an inclusive team environment that respects diverse cultures and perspectives.
• Adapt communication styles and strategies to suit different cultural contexts.
• Performance Monitoring:
• Set clear performance metrics and monitor progress.
• Prepare reports and presentations for management on team performance and project outcomes.
• Problem Solving:
• Address and resolve any issues that arise within the team or during project execution.
• Act as a liaison between team members and other departments to facilitate effective communication.

Qualifications:

• Bachelors degree in any field.
• 1+ years of experience in a leadership role, preferably in BPO industry.
• Strong understanding of global markets and cultural dynamics.
• Excellent verbal and written communication skills in English

Timings: 7:00 PM to 4:00 AM (Monday to Friday)

Benefits:

• Weekly 2 Days Off
• EOBI
• Medical Life Insurance (IPD + OPD)
• Annual, Casual and Sick Leaves (38)
• Annual Increment (Performance based)