Operations Lead – Freight Forwarding (CargoWise)

Cakum Global is recruiting an Operations Lead – Freight Forwarding (CargoWise) for our client based in Lae, Papua New Guinea.

Role Overview:

This role is suited to an experienced freight forwarding operations leader with strong technical CargoWise knowledge. You will be responsible for driving operational performance, system discipline, and service delivery across a busy freight forwarding environment, working closely with branch leadership and operational teams.

Key Responsibilities:

• Lead day-to-day freight forwarding operations across sea and air freight

• Act as a technical lead for CargoWise usage and compliance

• Ensure consistent application of operational processes and SOPs

• Support and coach operational staff on system usage and workflow accuracy

• Oversee shipment processing, customs documentation, and regulatory compliance

• Monitor data quality, operational performance, and reporting outputs

• Drive operational efficiency and continuous improvement initiatives

Ideal Candidate Profile:

• Strong operational leadership experience in freight forwarding

• Advanced, hands-on knowledge of CargoWise (essential)

• Solid understanding of import/export processes and customs workflows

• Proven ability to lead teams in demanding operational environments

• Detail-focused with strong problem-solving and communication skills

Employment Package:

• Residential role based in Lae, PNG

• Accommodation and transport provided

• Single-status accommodation

• 3-year contract with potential to extend

Apply here: https://www.careers-page.com/cakum-global/job/5WYY5963

Referrals and confidential enquiries are welcome and can be made via Cakum Global.