About the Role

Were looking for a friendly, organised, and professional Customer Service Advisor to join a busy, reputable accident repair centre. This is a customer-facing role where youll be the key contact between clients, insurers, and the workshop team ensuring a smooth, efficient repair journey from start to finish.

Key Responsibilities

• Greet customers and manage enquiries (in person, phone, and email)
• Provide updates on repair progress and liaise with insurers
• Raise job cards and input data accurately into management systems
• Arrange courtesy cars, collect excess payments, and manage claims paperwork
• Support the team with scheduling and customer communications
• Deliver exceptional service to ensure customer satisfaction and repeat business

What Were Looking For

• Previous experience in a bodyshop, dealership, or insurance environment (preferred)
• Strong communication and people skills
• Excellent organisation and time management
• Confident with IT systems and admin processes
• Ability to remain calm under pressure
• Team player with a professional, customer-focused attitude

Benefits

• Competitive salary + achievable bonuses
• Supportive team in a well-established accident repair centre
• Full training provided
• Long-term career development opportunities
• Modern facilities and a great working environment