SWC SUPERVISOR - Southern CA & Wisconsin

Job Description: SWC Field Supervisor

The SWC Field Supervisor is responsible for overseeing technicians in assigned markets and ensuring the successful delivery of quality telecommunications services on a profitable basis. This role requires strict adherence to company policies, procedures, and directives while maintaining high safety and quality standards. The SWC Field Supervisor develops and manages a knowledgeable team that provides residential and business communications services while exceeding customer expectations.

Why Work for Conexa Technologies, a subsidiary of CS Contract Solutions?

• Highly competitive pay

• Health, vision, and dental insurance

• PTO and 401(k)

• Rapidly growing organization with strong promotion-from-within culture

• Incentivized safety and quality programs with bonus opportunities

At Conexa, we believe technicians are our number one asset. Our culture prioritizes support, recognizing that a supported technician is a productive and satisfied technician.

What Were Looking For

We are seeking individuals who:

• Take pride in delivering a high-quality product every day.

• Anticipate customer needs and offer solutions for today and tomorrow.

• Listen to understand, not just to respond.

• Live and work by our core values:

Core Values

• Honesty and Integrity

• Attitude Over Skills

• Courage through Communication

• Effort, Energy, and Execution

• Keep Your Axe Sharp

Role and Responsibilities

• Supervise daily operations of SWC technicians performing aerial and underground drop placement.

• Act as the single point of contact between Frontier and contractors to resolve issues in daily operations.

• Train, coach, and develop vendor teams on quality standards, safety, expense control, and technical skills.

• Ensure technicians meet performance, productivity, and attendance standards.

• Represent CS and Frontier with customers, contractors, and governmental agencies.

• Celebrate team successes through recognition and rewards programs.

• Motivate and lead the team for continuous improvement and maximum performance.

• Drive quality assurance and field inspections to ensure a 90% pass rate.

• Review, QC and approve contractor invoices.

Preferred Qualifications

• 2+ years of supervisory experience in telecom or related technical environments.

• 2+ years of experience with installation, maintenance, and repair of POTS, HSI, and fiber services.

• Strong working knowledge of Excel, email, and telecom legacy systems.

• Ability to work independently with minimal supervision.

• Strong skills in prioritization, scheduling, and meeting critical deadlines.

• Experience managing multiple projects under pressure.

• Ability to collaborate effectively with coworkers and contractors.

• Willingness to work varying shifts, mandatory overtime, holidays, weekends and on-call duty.

Compensation

This is a full-time, salaried position with competitive pay and benefits.