SWC Field Supervisor - Southern CA

Job Description: SWC Field Supervisor 

The SWC Field Supervisor is responsible for overseeing technicians in assigned markets and ensuring the successful delivery of quality telecommunications services on a profitable basis. This role requires strict adherence to company policies, procedures, and directives while maintaining high safety and quality standards. The SWC Field Supervisor develops and manages a knowledgeable team that provides residential and business communications services while exceeding customer expectations. 

Why Work for Conexa Technologies, a subsidiary of CS Contract Solutions? 

• Highly competitive pay 

• Health, vision, and dental insurance 

• PTO and 401(k) 

• Rapidly growing organization with strong promotion-from-within culture 

• Incentivized safety and quality programs with bonus opportunities 

At Conexa, we believe technicians are our number one asset. Our culture prioritizes support, recognizing that a supported technician is a productive and satisfied technician. 

What Were Looking For 

We are seeking individuals who: 

• Take pride in delivering a high-quality product every day. 

• Anticipate customer needs and offer solutions for today and tomorrow. 

• Listen to understand, not just to respond. 

• Live and work by our core values: 

Core Values 

• Honesty and Integrity 

• Attitude Over Skills 

• Courage through Communication 

• Effort, Energy, and Execution 

• Keep Your Axe Sharp 

Role and Responsibilities 

• Supervise daily operations of SWC technicians performing aerial and underground drop placement. 

• Act as the single point of contact between Frontier and contractors to resolve issues in daily operations. 

• Train, coach, and develop vendor teams on quality standards, safety, expense control, and technical skills. 

• Ensure technicians meet performance, productivity, and attendance standards. 

• Represent CS and Frontier with customers, contractors, and governmental agencies. 

• Celebrate team successes through recognition and rewards programs. 

• Motivate and lead the team for continuous improvement and maximum performance. 

• Drive quality assurance and field inspections to ensure a 90% pass rate. 

• Review, QC and approve contractor invoices.  

Preferred Qualifications 

• 2+ years of supervisory experience in telecom or related technical environments. 

• 2+ years of experience with installation, maintenance, and repair of POTS, HSI, and fiber services. 

• Strong working knowledge of Excel, email, and telecom legacy systems. 

• Ability to work independently with minimal supervision. 

• Strong skills in prioritization, scheduling, and meeting critical deadlines. 

• Experience managing multiple projects under pressure. 

• Ability to collaborate effectively with coworkers and contractors. 

• Willingness to work varying shifts, mandatory overtime, holidays, weekends and on-call duty. 

Compensation 

This is a full-time, salaried position with competitive pay and benefits.