Job Description:

The Project Coordinator is responsible for managing the daily aspects of assigned IT projects for both our clients and internally. From initial consultation and planning through to execution and final delivery. This role ensures projects are delivered on time, on budget and meet high quality standards. The Project Coordinator will maintain strong client relationships and manage internal and external resources effectively. They will possess strong organizational, communication, and problem-solving skills, with a solid understanding of IT infrastructure and project management methodologies.

Job Function: 

• Plan, execute, and finalize IT projects for clients according to strict deadlines and within budget. This includes setting project goals, managing detailed project plans, and defining clear deliverables.
• Manage process for new client onboarding and work with service delivery to ensure a smooth transition.
• Serve as the primary point of contact for clients during project implementation.
  Manage client expectations, provide regular status updates, and translate complex technical information into clear, non-technical language.
• Work as a liaison between the technical team and clients. Coordinate internal
  technical staff, external vendors, and other resources to ensure projects are
  properly staffed and tasks are completed on schedule.
• Adhering to project scope, goals, and deliverables. Track project budgets, identify changes to the scope, and manage costs throughout the project lifecycle to include change orders.
• Identify and analyze potential project risks and develop strategies to mitigate or
  manage them. Address and resolve project issues in a timely and effective manner. 
• Create and maintain comprehensive project documentation, including project plan status reports, and client sign-offs. Provide regular reports on project progress to management.
• Ensure quality assurance checks of all projects.
• Conduct post-project meetings and evaluations to continually improve future
  processes and project success.
• Contribute to the development and streamlining of internal project management
  procedures.
• Maintain high level of client satisfaction.
• Work in a team and communicate effectively.
  Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals.
• Regularly document processes and procedures related to duties and
  responsibilities.
• Responsible for entering all work, time and expenses in ConnectWise as they occur.
• Maintain certifications required for position.
  

Qualifications, Education and Experience:

• Strong organizational and project management skills with excellent attention to
  detail.
• Interpersonal skills: such as telephony skills, communication skills, active
  listening and customer-care.
• Ability to multi-task and adapt to changes quickly.
  Ability to de-escalate situations. 
• Exceptional time management abilities and a proven track record of meeting
  deadlines.
• 3+ years of experience in an IT project management role, preferably within an MSP environment.
• Demonstrated experience managing a variety of IT projects, such as: Cloud
  migrations (e.g., Microsoft 365, Azure), Network infrastructure implementations
  (e.g., firewalls, switching, Wi-Fi), New client onboarding.
• Strong knowledge of IT infrastructure, including servers, networking, cloud
  platforms (e.g., Azure), and Microsoft 365.
• Proficiency with project management software (e.g., ConnectWise)
  Strong leadership, negotiation, and conflict resolution skills.
• A customer-focused and professional attitude for building strong client
  relationships. 
• Self-motivated with the ability to work in a fast-moving environment.
  

The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed.