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13 Open positions

Technical Support Specialist - L2

Kensington, Maryland, United States

Description:

Position: Technical Support Specialist – Level 2 Our company is seeking to grow its technical team to keep pace with its steady growth. We are a provider of fixed-price IT support to small and mid-size businesses in the DC metro area. The company is looking for highly motivated individuals with the ability to effectively communicate with both internal staff and clients. Candidates must also possess a strong information technology background …

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Sales Development Representative

Bradley, Illinois, United States

Description:

Sales Development Representative Job Overview Were looking for a driven, disciplined, and highly coachable Sales Development Representative (SDR) to help us expand our IT Managed Services client base. In this role, you will be responsible for generating pipeline through proactive outbound outreach—identifying prospects, initiating conversations, qualifying opportunities, and scheduling high‑quality sales meetings for our team. This position includes both remote outbound calling/emailing and in‑person canvassing in targeted local markets. You …

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MSP Marketing, Events & Content Production Coordinator

Richardson, Texas, United States

Description:

Marketing, Events Content Production Coordinator Reports to: CEO Location: Richardson, TX Schedule: Monday–Friday, standard business hours (occasional event-based hours) Position Overview We are building a high-performing marketing function and seeking a hands-on coordinator to manage the logistics and execution behind events, content production, and community engagement initiatives. This is an execution-focused role responsible for coordinating in-person events, webinars, and podcast/video production. The primary goal is to ensure programs run smoothly …

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Service Desk Manager

Phoenix, Arizona, United States

Description:

Service Desk Manager Location: Phoenix, Arizona (Hybrid / In-Office as required) Reports To : President Role Summary We are seeking an experienced, hands-on Service Desk Manager to lead our technical support team and elevate overall service performance. This role oversees daily operations, technician development, service quality, and continuous improvement across the service desk. The ideal candidate is a strong people leader with technical fluency — someone who can coach technicians, …

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Level 3 IT Project Engineer

Charlotte, North Carolina, United States

Description:

Job Description: The Senior IT Project Engineer is a senior-level technical resource responsible for designing, implementing, and supporting complex IT projects for clients. This role requires deep expertise across infrastructure, networking, cloud services, and security. It is a hands-on, client-facing position that demands a high degree of technical proficiency, professionalism, and clear communication. Key Responsibilities: Project Design Planning Review project scopes and participate in technical pre-sales discussions. Provide input on …

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T2 Service Desk Engineer - Remote

Description:

Position Summary We are seeking a skilled and dependable Tier 2 Service Desk Engineer to support our managed services clients in a fast-paced MSP environment. This role focuses on resolving escalated tickets from Tier 1, handling moderately complex technical issues, and contributing to consistent, high-quality service delivery. The ideal candidate has strong troubleshooting skills, understands MSP workflows, and is comfortable working directly with clients while collaborating closely with Tier 1 …

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L2 Professional Services Engineer

Chicago, Illinois, United States

Description:

Level 2 Professional Services Engineer Position Summary We are seeking a skilled and client-focused Level 2 Professional Services Engineer to support user and computer onboarding, offboarding, and infrastructure project work for our clients. This role is ideal for a hands-on engineer with experience working directly with end users, deploying workstations, assisting with server installs, and supporting configuration tasks alongside senior engineers. The Level 2 Professional Services Engineer plays a critical …

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MSP Service Desk Engineer - Hybrid

Richmond, Kentucky, United States

Description:

Must have MSP Healthcare IT experience with requirement of 1-day in office About the Role They are a growing Managed Service Provider seeking a hybrid Service Desk Engineer to join their service delivery team supporting healthcare (orthopedic) clients. This role is ideal for a technically strong, client-facing engineer who thrives in fast-paced environments, values documentation and process, and takes pride in delivering exceptional support. As a Service Desk Engineer, you …

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Service Manager

Littleton, Colorado, United States

Description:

Job Title : Service Manager Reports to: Director of Technical Services Department: Service and Support Job Description: The Service Manager is responsible for managing the activities and responsibilities of the service desk team. As a part of this management, the Service Manager is also responsible for providing high-level technical assistance to the team and ensuring service and support is provided to customers at agreed levels. Why: This role exists to …

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L2 Support Engineer (MSP)

Colchester, Vermont, United States

Description:

Role Overview We are seeking a high-energy, process-driven L1 / L1.5 Support Engineer to serve as the front line of client support. This role is ideal for someone who takes pride in responsiveness, clear communication, and doing things the right way the first time. You'll be the first human our clients interact with—setting the tone, building trust, and resolving issues swiftly while following defined processes. This is not just a …

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