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17 Open positions

L2 Support Desk Engineer

Montgomery, Alabama, United States

Description:

Position Summary The Senior Level 2 Support Desk Engineer is responsible for delivering advanced technical support to end users, managing complex escalations, and ensuring a high level of service quality across the support desk. This role serves as a bridge between Level 1 support and senior engineering teams, handling escalated service requests, performing root cause analysis, and maintaining system reliability across client environments. The ideal candidate has a strong foundation …

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MSP Technology Alignment Manager

Knoxville, Tennessee, United States

Description:

Technology Alignment Manager (TAM) Reports To: Service Delivery Manager Position Overview The Technology Alignment Manager (TAM) is responsible for building long-term trusted relationships with clients while ensuring their technology environment aligns with business goals, security standards, and operational best practices. This role bridges the gap between technical service delivery and strategic business outcomes by conducting regular technology reviews, analyzing infrastructure health, and recommending improvements that support each clients long-term growth. …

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System Engineer - Escalations & Client Onboarding (MSP)

Knoxville, Tennessee, United States

Description:

Position Overview We are seeking a highly skilled Systems Engineer to support our Managed Services team by handling technical escalations and leading the onboarding of new client environments . This role is ideal for an engineer who thrives in a fast-paced MSP environment, enjoys solving complex technical challenges, and takes pride in building clean, well-documented client environments from day one. The Systems Engineer will work closely with the Project Coordinator …

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Hybrid System/Network Engineer - MSP

Naperville, Illinois, United States

Description:

Hybrid Systems Network Engineer — Tier 3 (Senior Project Engineer) Position Overview The Tier 3 Systems Network Engineer is a senior technical leader responsible for executing complex infrastructure and networking projects across client environments. This role partners closely with Project Management to ensure successful delivery of technical solutions that meet scope, timeline, and quality standards. This engineer serves as a technical authority during project planning and execution, and may act …

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Technical Support Specialist - L2

Kensington, Maryland, United States

Description:

Position: Technical Support Specialist – Level 2 Our company is seeking to grow its technical team to keep pace with its steady growth. We are a provider of fixed-price IT support to small and mid-size businesses in the DC metro area. The company is looking for highly motivated individuals with the ability to effectively communicate with both internal staff and clients. Candidates must also possess a strong information technology background …

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Sales Development Representative

Bradley, Illinois, United States

Description:

Sales Development Representative Job Overview Were looking for a driven, disciplined, and highly coachable Sales Development Representative (SDR) to help us expand our IT Managed Services client base. In this role, you will be responsible for generating pipeline through proactive outbound outreach—identifying prospects, initiating conversations, qualifying opportunities, and scheduling high‑quality sales meetings for our team. This position includes both remote outbound calling/emailing and in‑person canvassing in targeted local markets. You …

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MSP Marketing, Events & Content Production Coordinator

Richardson, Texas, United States

Description:

Marketing, Events Content Production Coordinator Reports to: CEO Location: Richardson, TX Schedule: Monday–Friday, standard business hours (occasional event-based hours) Position Overview We are building a high-performing marketing function and seeking a hands-on coordinator to manage the logistics and execution behind events, content production, and community engagement initiatives. This is an execution-focused role responsible for coordinating in-person events, webinars, and podcast/video production. The primary goal is to ensure programs run smoothly …

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Service Desk Manager

Phoenix, Arizona, United States

Description:

Service Desk Manager Location: Phoenix, Arizona (Hybrid / In-Office as required) Reports To : President Role Summary We are seeking an experienced, hands-on Service Desk Manager to lead our technical support team and elevate overall service performance. This role oversees daily operations, technician development, service quality, and continuous improvement across the service desk. The ideal candidate is a strong people leader with technical fluency — someone who can coach technicians, …

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Level 3 IT Project Engineer

Charlotte, North Carolina, United States

Description:

Job Description: The Senior IT Project Engineer is a senior-level technical resource responsible for designing, implementing, and supporting complex IT projects for clients. This role requires deep expertise across infrastructure, networking, cloud services, and security. It is a hands-on, client-facing position that demands a high degree of technical proficiency, professionalism, and clear communication. Key Responsibilities: Project Design Planning Review project scopes and participate in technical pre-sales discussions. Provide input on …

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T2 Service Desk Engineer - Remote

Description:

Position Summary We are seeking a skilled and dependable Tier 2 Service Desk Engineer to support our managed services clients in a fast-paced MSP environment. This role focuses on resolving escalated tickets from Tier 1, handling moderately complex technical issues, and contributing to consistent, high-quality service delivery. The ideal candidate has strong troubleshooting skills, understands MSP workflows, and is comfortable working directly with clients while collaborating closely with Tier 1 …

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