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12 Open positions

L2 Professional Services Engineer

Chicago, Illinois, United States

Description:

Level 2 Professional Services Engineer Position Summary We are seeking a skilled and client-focused Level 2 Professional Services Engineer to support user and computer onboarding, offboarding, and infrastructure project work for our clients. This role is ideal for a hands-on engineer with experience working directly with end users, deploying workstations, assisting with server installs, and supporting configuration tasks alongside senior engineers. The Level 2 Professional Services Engineer plays a critical …

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L2/3 Sr. Systems Engineer

Seattle, Washington, United States

Description:

Job Description: An IT System Engineer is a strategic technical position. This position is responsible for maintaining the design and integrity of customer's software systems, coordinating complex projects, and implementing software solutions. This position is responsible for maintaining deep knowledge of, ensuring accurate and up-to-date documentation of, generating recommendations for projects (hardware/software/maintenance) for, and establishing good working relationships with specific clients to whom they are assigned as Lead Engineer. To …

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Service Manager

Palm Beach Gardens, Florida, United States

Description:

Position Summary The Service Operations Supervisor is the operational leader for an assigned service pod. This role owns day-to-day service execution, technician performance, SLA adherence, and board health. This position is accountable for ensuring technicians operate with structure, discipline, and consistency so that the Service Delivery Manager can focus on strategic client leadership, profitability, and executive engagement. The Service Operations Supervisor does not own client strategy, QBRs, or contract accountability. …

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Service Desk Manager (Remote in Austin or San Antonio)

Description:

The Opportunity We're looking for a driven, decisive Service Desk Manager who's ready to own and elevate our service desk operation. This is a leadership role built for someone who doesn't wait for direction, you identify the problem, build the plan, and make it happen. If you thrive in a fast-paced MSP environment, love developing high-performing teams, and take pride in delivering exceptional client experiences, this role was made for …

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Project Support Engineer

Ridgefield, Connecticut, United States

Description:

Position Summary The Project Technician is responsible for the design, implementation, and support of cloud and on-premise infrastructure projects across client environments. This role plays a critical part in delivering scalable, secure, and efficient technology solutions, including Microsoft cloud platforms, networking, and security-focused initiatives. This individual will work closely with project leadership and engineering teams to execute projects such as Microsoft 365 migrations, Azure/Entra ID implementations, network deployments, VLAN configurations, …

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Hybrid System/Network Engineer - MSP

Naperville, Illinois, United States

Description:

Hybrid Systems Network Engineer — Tier 3 (Senior Project Engineer) Position Overview The Tier 3 Systems Network Engineer is a senior technical leader responsible for executing complex infrastructure and networking projects across client environments. This role partners closely with Project Management to ensure successful delivery of technical solutions that meet scope, timeline, and quality standards. This engineer serves as a technical authority during project planning and execution, and may act …

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Level 3 IT Project Engineer

Charlotte, North Carolina, United States

Description:

Job Description: The Senior IT Project Engineer is a senior-level technical resource responsible for designing, implementing, and supporting complex IT projects for clients. This role requires deep expertise across infrastructure, networking, cloud services, and security. It is a hands-on, client-facing position that demands a high degree of technical proficiency, professionalism, and clear communication. Key Responsibilities: Project Design Planning Review project scopes and participate in technical pre-sales discussions. Provide input on …

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T2 Service Desk Engineer - Remote

Description:

Position Summary We are seeking a skilled and dependable Tier 2 Service Desk Engineer to support our managed services clients in a fast-paced MSP environment. This role focuses on resolving escalated tickets from Tier 1, handling moderately complex technical issues, and contributing to consistent, high-quality service delivery. The ideal candidate has strong troubleshooting skills, understands MSP workflows, and is comfortable working directly with clients while collaborating closely with Tier 1 …

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Service Manager

Littleton, Colorado, United States

Description:

Job Title : Service Manager Reports to: Director of Technical Services Department: Service and Support Job Description: The Service Manager is responsible for managing the activities and responsibilities of the service desk team. As a part of this management, the Service Manager is also responsible for providing high-level technical assistance to the team and ensuring service and support is provided to customers at agreed levels. Why: This role exists to …

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Level 3 System Engineer

Description:

ONSITE - Richardson, TX Position Summary The Level 3 Project Engineer is a senior technical resource responsible for designing, implementing, and supporting complex IT projects in a managed services environment. This role serves as both a technical authority and project lead, owning delivery from planning through execution while ensuring systems are secure, scalable, and aligned with client business objectives. This position is ideal for an experienced engineer who thrives in …

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