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15 Open positions

Service Manager

Palm Beach Gardens, Florida, United States

Description:

Position Summary The Service Operations Supervisor is the operational leader for an assigned service pod. This role owns day-to-day service execution, technician performance, SLA adherence, and board health. This position is accountable for ensuring technicians operate with structure, discipline, and consistency so that the Service Delivery Manager can focus on strategic client leadership, profitability, and executive engagement. The Service Operations Supervisor does not own client strategy, QBRs, or contract accountability. …

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Service Desk Manager (Remote in Austin or San Antonio)

Description:

The Opportunity We're looking for a driven, decisive Service Desk Manager who's ready to own and elevate our service desk operation. This is a leadership role built for someone who doesn't wait for direction, you identify the problem, build the plan, and make it happen. If you thrive in a fast-paced MSP environment, love developing high-performing teams, and take pride in delivering exceptional client experiences, this role was made for …

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Service Desk Manager

Richardson, Texas, United States

Description:

Position Overview We are seeking a high-impact Service Desk Manager to lead and evolve our service delivery function within a fast-paced MSP environment. This individual will not only manage day-to-day operations but will serve as a strategic leader , balancing priorities, driving accountability, and ensuring alignment across technical teams, finance, and executive leadership. This role requires someone who can make critical tradeoff decisions , communicate effectively across departments, and maintain …

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Project Support Engineer

Ridgefield, Connecticut, United States

Description:

Position Summary The Project Technician is responsible for the design, implementation, and support of cloud and on-premise infrastructure projects across client environments. This role plays a critical part in delivering scalable, secure, and efficient technology solutions, including Microsoft cloud platforms, networking, and security-focused initiatives. This individual will work closely with project leadership and engineering teams to execute projects such as Microsoft 365 migrations, Azure/Entra ID implementations, network deployments, VLAN configurations, …

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MSP Technology Alignment Manager

Knoxville, Tennessee, United States

Description:

Technology Alignment Manager (TAM) Reports To: Service Delivery Manager Position Overview The Technology Alignment Manager (TAM) is responsible for building long-term trusted relationships with clients while ensuring their technology environment aligns with business goals, security standards, and operational best practices. This role bridges the gap between technical service delivery and strategic business outcomes by conducting regular technology reviews, analyzing infrastructure health, and recommending improvements that support each clients long-term growth. …

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System Engineer - Escalations & Client Onboarding (MSP)

Knoxville, Tennessee, United States

Description:

Position Overview We are seeking a highly skilled Systems Engineer to support our Managed Services team by handling technical escalations and leading the onboarding of new client environments . This role is ideal for an engineer who thrives in a fast-paced MSP environment, enjoys solving complex technical challenges, and takes pride in building clean, well-documented client environments from day one. The Systems Engineer will work closely with the Project Coordinator …

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Hybrid System/Network Engineer - MSP

Naperville, Illinois, United States

Description:

Hybrid Systems Network Engineer — Tier 3 (Senior Project Engineer) Position Overview The Tier 3 Systems Network Engineer is a senior technical leader responsible for executing complex infrastructure and networking projects across client environments. This role partners closely with Project Management to ensure successful delivery of technical solutions that meet scope, timeline, and quality standards. This engineer serves as a technical authority during project planning and execution, and may act …

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Technical Support Specialist - L2

Kensington, Maryland, United States

Description:

Position: Technical Support Specialist – Level 2 Our company is seeking to grow its technical team to keep pace with its steady growth. We are a provider of fixed-price IT support to small and mid-size businesses in the DC metro area. The company is looking for highly motivated individuals with the ability to effectively communicate with both internal staff and clients. Candidates must also possess a strong information technology background …

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Level 3 IT Project Engineer

Charlotte, North Carolina, United States

Description:

Job Description: The Senior IT Project Engineer is a senior-level technical resource responsible for designing, implementing, and supporting complex IT projects for clients. This role requires deep expertise across infrastructure, networking, cloud services, and security. It is a hands-on, client-facing position that demands a high degree of technical proficiency, professionalism, and clear communication. Key Responsibilities: Project Design Planning Review project scopes and participate in technical pre-sales discussions. Provide input on …

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T2 Service Desk Engineer - Remote

Description:

Position Summary We are seeking a skilled and dependable Tier 2 Service Desk Engineer to support our managed services clients in a fast-paced MSP environment. This role focuses on resolving escalated tickets from Tier 1, handling moderately complex technical issues, and contributing to consistent, high-quality service delivery. The ideal candidate has strong troubleshooting skills, understands MSP workflows, and is comfortable working directly with clients while collaborating closely with Tier 1 …

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