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20 Open positions

Network Engineer / Support Desk Technician - Tier 2

Willow Grove, Pennsylvania, United States

Description:

Support Desk Technician Tier 2 Why Work Here? At our company, your work will make an impact from day one. As a small and agile team, we offer meaningful responsibility early on and continuous opportunities to grow, no matter your role. Every day brings fresh challenges and the chance to build new skills in a collaborative, fast-paced environment. You'll work closely with leadership and key stakeholders, gaining visibility and influence …

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Centralized Services Engineer

McKinney, Texas, United States

Description:

Job Summary: The Centralized Services role is critical to lowering client risk, improving the other delivery areas, and providing innovation, and creativity to impact clients computing environments. The role is critical to identifying high impact client issues in order to create efficiencies across the entire client base. A CS engineer will be responsible for checking a variety of metrics and statuses on a daily, weekly and monthly basis, and provide …

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Operations/Service Desk Manager

McKinney, Texas, United States

Description:

Role Overview The Technical Operations Manager holds ultimate responsibility for the quality, reliability, and consistency of all technical services delivered. This role is ideally suited for a leader who has walked the path from Service Desk to Senior Engineer and now combines deep technical knowledge with proven leadership skills. As the final line of accountability, you will oversee daily operations across Service Desk, Professional Services, and Centralized Services while also …

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Client Analyst (Helpdesk L1)

Fairfax, Virginia, United States

Description:

Job Summary The Client Analyst exhibits high technical knowledge that can apply to the clients technical issues and problems. The Client Analyst will work independently to answer service desk calls, urgently analyze technical issue(s), troubleshoot over the phone and via remote log-in, and escalate problems when appropriate. You will multi-task to support a variety of network and end-user environments with executives, business owners, managers, and end users. You must demonstrate …

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Level 2 MSP Engineer

Inwood, New York, United States

Description:

Were seeking a skilled and motivated Tier 2 MSP Engineer to join our growing team. This full-time, in-office position is ideal for an IT professional with solid hands-on experience supporting and maintaining client systems in a managed services environment. The ideal candidate will have strong skills in Windows Server administration, networking fundamentals, Microsoft 365, and basic-to-intermediate cloud technologies. This role focuses on resolving escalated service requests, implementing standard solutions, and …

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Service Operations Manager (REMOTE)

Description:

Operations Manager Global Cloud Services We are seeking a dynamic and results-driven Operations Manager to oversee day-to-day service delivery in a non-traditional MSP model. This role demands a strategic thinker with a high level of business acumen, exceptional organizational skills, and a proven ability to hold teams accountable while fostering a collaborative, high-performance culture. Our environment is unique: Distributed global team of five (5). Support structure includes three direct support …

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Level 3 System Engineer

Inwood, New York, United States

Description:

We're currently seeking an experienced and highly motivated Level 3 System Engineer to join our dynamic team. Position Overview This full-time, in-office role is ideal for a seasoned IT professional with over 10 years of hands-on experience in advanced systems engineering within an MSP environment. The ideal candidate will have deep expertise in Windows Server administration, networking, Azure cloud services, and virtualization platforms. In addition to leading complex technical initiatives, …

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vCIO

South Burlington, Vermont, United States

Description:

Virtual Chief Information Officer (vCIO) The Virtual Chief Information Officer (vCIO) serves as the strategic backbone of client relationships, guiding businesses toward technology solutions that drive growth and stability. Rooted in understanding each clients unique needs, the vCIO blends technical expertise with business acumen to deliver tailored recommendations. This role leads upper-tier clients those with significant revenue or complex compliance requirements through strategic planning, leveraging tools like MyITProcess to align …

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Remote L3/L4 Engineer (Local to Dallas)

McKinney, Texas, United States

Description:

We are seeking a highly skilled and self-sufficient Level 3/4 Systems Engineer to join our team in Mckinney , TX . The ideal candidate will bring deep expertise in Microsoft cloud technologies especially Azure, Entra ID, Intune, and AVD as well as experience working in a fast-paced MSP environment. This role also includes responsibilities such as solution scoping, technical pre-sales input, and design documentation. Key Responsibilities: Microsoft Cloud Engineering: Architect, …

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Technical Account Manager

Bowie, Maryland, United States

Description:

Job Title: Technical Account Manager Reports To: Director of Customer Experience Salary Range: $70,000-$100,000, plus commission Job Location : Onsite daily Role Description: As a Technical Account Manager, you serve as the primary point of contact for our valued clients, ensuring their technical needs are understood, addressed, and resolved effectively. Leveraging your technical expertise and strong interpersonal skills, you build and maintain strong relationships with clients, providing proactive guidance, support, …

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