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21 Open positions

Technical Account Manager

Bowie, Maryland, United States

Description:

Job Title: Technical Account Manager Reports To: Director of Customer Experience Salary Range: $70,000-$100,000, plus commission Job Location : Onsite daily Role Description: As a Technical Account Manager, you serve as the primary point of contact for our valued clients, ensuring their technical needs are understood, addressed, and resolved effectively. Leveraging your technical expertise and strong interpersonal skills, you build and maintain strong relationships with clients, providing proactive guidance, support, …

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vCIO

Dallas, Texas, United States

Description:

Position Overview The vCIO acts as a trusted advisor to our clients, building long-term relationships by delivering value through strategic planning, IT budgeting, risk management, and technology roadmapping. This role bridges the gap between technology and business, ensuring that our clients IT environment is not only functional but a driver of growth and efficiency. Key Responsibilities Serve as the primary strategic IT consultant and advisor to assigned clients. Conduct regular …

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Technology Alignment Manager

New York, New York, United States

Description:

Position Overview: The Technology Alignment Manager (TAM) plays a critical role in bridging technical execution with strategic business outcomes for our MSP clients. This client-facing role is responsible for proactively aligning client environments with industry best practices, security standards, and operational frameworks. The TAM conducts regular technology assessments, ensures documentation accuracy, reduces reactive issues, and works hand-in-hand with the vCIO to drive client technology roadmaps. Key Responsibilities: Technology Alignment Assessments: …

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Virtual IT Manager / Technology Alignment Manager (MSP)

Richardson, Texas, United States

Description:

About the Role: Were looking for a proactive and relationship-driven Virtual IT Account Manager (TAM) to serve as the strategic liaison between our clients and our technical teams. In this role, youll manage client relationships, ensure alignment between IT solutions and business objectives, and drive technology adoption and service satisfaction. Youll act as a virtual CIO (vCIO) or trusted advisor to SMB and mid-market clients, representing the voice of the …

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Inside Sales Rep (REMOTE)

Description:

About the Role: Were seeking a results-driven Inside Sales Representative to join our growing team. In this role, youll be responsible for generating new business opportunities, nurturing leads, and helping expand our footprint across the SMB and mid-market space. As a key contributor to our sales engine, youll work closely with marketing, technical teams, and leadership to support a healthy sales pipeline and drive monthly recurring revenue (MRR). Key Responsibilities: …

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vCIO

Charlotte, North Carolina, United States

Description:

Job Title: Virtual Chief Information Officer (vCIO) Location: Charlotte, NC (onsite) Employment Type: Full-Time Reports To: Director of Client Strategy / Executive Leadership About Them We are a forward-thinking Managed Services Provider (MSP) committed to delivering proactive, business-aligned IT strategy and support to our clients. Our mission is to serve as a true extension of our clients' leadership teams by aligning technology with business goals with a strong emphasis on …

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Tier 2 Service Desk Engineer (onsite)

Allen, Texas, United States

Description:

Job Title: Service Desk Engineer Tier 2 Location: North Dallas, TX About Us: We are a reputable Managed Service Provider (MSP) in North Dallas, dedicated to delivering exceptional IT solutions to our diverse client base. Our team is passionate about solving complex technical challenges and providing proactive support to ensure our clients' success. Were looking for a Service Desk Engineer (Tier 2) who goes beyond the basics. If you're ready …

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Contract Cybersecurity Technical Writer (Remote)

Description:

Job Summary: We are seeking a Technical Writer with a strong compliance background to lead the drafting and documentation of policies, procedures, and technical controls related to GLBA (Gramm-Leach-Bliley Act) and the FTC Safeguards Rule. This role bridges the gap between security/compliance leadership and operational execution, ensuring that required policies are written clearly, accurately, and align with regulatory expectations and internal standards. Youll work closely with compliance, cybersecurity, and IT …

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Azure/AWS MSP Solution Architect

Houston, Texas, United States

Description:

Position Summary The Solutions Architect is a strategic, client-facing role responsible for designing and implementing scalable, secure, and cost-effective IT solutions that align with business objectives. Acting as a trusted advisor, this role bridges the gap between technical execution and business needs, ensuring solutions in cloud infrastructure, cybersecurity, and automation deliver measurable value. Reporting to the VP of Service Delivery, the Solutions Architect collaborates with Sales, Project Management, and Technical …

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Operations/Service Desk Manager

McKinney, Texas, United States

Description:

Position Summary We are seeking a Service Delivery Manager to lead and enhance our service desk operations. This role focuses on processes, standards, and tactical day-to-day management while driving customer satisfaction. The ideal candidate will ensure efficient ticket management, optimize tools like ConnectWise and Datto RMM, and leverage metrics to manage the department effectively. Team Leadership and Management: Lead and manage the service desk team, including hiring, training, and performance …

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