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20 Open positions

T2 Service Desk Engineer - Remote

Description:

Position Summary We are seeking a skilled and dependable Tier 2 Service Desk Engineer to support our managed services clients in a fast-paced MSP environment. This role focuses on resolving escalated tickets from Tier 1, handling moderately complex technical issues, and contributing to consistent, high-quality service delivery. The ideal candidate has strong troubleshooting skills, understands MSP workflows, and is comfortable working directly with clients while collaborating closely with Tier 1 …

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Service Desk Manager - Remote

Description:

Position Summary We are seeking an experienced Remote Service Desk Manager to lead, manage, and continuously improve our MSP service desk operations. This role is both hands-on and strategic —responsible for closing tickets, serving as an escalation point for Tier 2 and Tier 3 engineers, and driving accountability, process maturity, and performance across the service desk. The ideal candidate has prior MSP operations experience, understands how service desks scale, and …

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L2 Professional Services Engineer

Chicago, Illinois, United States

Description:

Level 2 Professional Services Engineer Position Summary We are seeking a skilled and client-focused Level 2 Professional Services Engineer to support user and computer onboarding, offboarding, and infrastructure project work for our clients. This role is ideal for a hands-on engineer with experience working directly with end users, deploying workstations, assisting with server installs, and supporting configuration tasks alongside senior engineers. The Level 2 Professional Services Engineer plays a critical …

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MSP Service Desk Engineer - Hybrid

Richmond, Kentucky, United States

Description:

Must have MSP Healthcare IT experience with requirement of 1-day in office About the Role They are a growing Managed Service Provider seeking a hybrid Service Desk Engineer to join their service delivery team supporting healthcare (orthopedic) clients. This role is ideal for a technically strong, client-facing engineer who thrives in fast-paced environments, values documentation and process, and takes pride in delivering exceptional support. As a Service Desk Engineer, you …

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Service Manager

Littleton, Colorado, United States

Description:

Job Title : Service Manager Reports to: Director of Technical Services Department: Service and Support Job Description: The Service Manager is responsible for managing the activities and responsibilities of the service desk team. As a part of this management, the Service Manager is also responsible for providing high-level technical assistance to the team and ensuring service and support is provided to customers at agreed levels. Why: This role exists to …

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Project Manager (Low Voltage)

Fort Lauderdale, Florida, United States

Description:

Project Manager (Low Voltage/Telecom-Focused MSP) We are looking for an experienced Project Manager to join our team, specializing in low-voltage environments within our Managed Service Provider (MSP) operations. The ideal candidate will have a strong background in overseeing telecom services and low-voltage solutions, ensuring the smooth and efficient management of our day-to-day operations. Key Responsibilities: Project Oversight: Manage and coordinate low-voltage projects, including telecom services, network infrastructure, access control, CCTV, …

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Service Coordinator

Description:

Job Title: Service Coordinator Location: Downtown Chicago (Hybrid – 3–4 days in office after a point of acclimation) Reports To: Director of Operations Role Overview The Service Coordinator is a client-facing role responsible for ensuring a smooth, positive service experience for our customers. This position serves as the communication bridge between clients and the technical team, owning expectations, prioritization, and follow-through. While not a technical role, the Service Coordinator plays …

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Controller (Fully Remote)

Description:

Job Summary We are seeking an experienced and dynamic Controller to join our firm, with a strong preference for candidates who have supported MSPs, IT services firms, or recurring-revenue service businesses. In this role, you will oversee financial operations for multiple clients, provide financial leadership and advisory support, and ensure accurate, compliant, and scalable accounting processes. The ideal candidate understands the financial complexities of service-based businesses — including recurring revenue, …

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MSP Provisioning IT Specialist

Richardson, TX, United States

Description:

--Onsite in Richardson, TX with local travel--- Key Responsibilities Hardware System Deployment Build, configure, and deploy new workstations, laptops, and peripherals Perform imaging, OS installation, and system configuration Install and configure standard business applications and security tools Replace, upgrade, and decommission hardware following company standards Break/Fix Support Diagnose and resolve hardware, software, and peripheral issues Troubleshoot Windows OS, basic networking, printers, and endpoint issues Perform repairs or coordinate warranty replacements …

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MSP Service Desk Engineer - Hybrid

Venice, Florida, United States

Description:

About the Role They are a growing Managed Service Provider seeking a hybrid Service Desk Engineer to join their service delivery team supporting healthcare (orthopedic) clients. This role is ideal for a technically strong, client-facing engineer who thrives in fast-paced environments, values documentation and process, and takes pride in delivering exceptional support. As a Service Desk Engineer, you will be the primary onsite technical resource for your assigned client, working …

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