Description:
Role Overview The Level 2 Field Engineer provides advanced onsite and remote technical support for client environments, serving as an escalation point from Level 1 while partnering closely with senior engineers for complex projects and infrastructure work. This role focuses on troubleshooting, remediation, and optimization across workstations, servers, network infrastructure, and cloud platforms. The L2 Field Engineer owns issues through resolution, delivers consistent client communication, and ensures systems operate reliably …