Culture Fits is excited to be recruiting on behalf of a reputable Managed Services Provider (MSP) that is known for delivering outstanding IT services, cybersecurity, and cloud solutions. This MSP is looking for a Technical Account Manager (TAM) to join their growing team and serve as a trusted advisor for their clients.

Role Overview

As a Technical Account Manager, you will be the bridge between technology and business strategy. You'll develop strong client relationships, create IT roadmaps, and ensure services are driving measurable value. This is a dynamic role for someone who thrives in both technical conversations and executive-level discussions.

Key Responsibilities

• Act as the primary client advocate, ensuring alignment between IT services and business goals

• Lead Quarterly Business Reviews (QBRs) and present strategic IT roadmaps and budgets

• Partner with service delivery teams to resolve escalations and maintain smooth operations

• Proactively identify areas to improve security, cloud adoption, and IT efficiency

• Guide clients through compliance, modernization, and lifecycle planning

• Foster long-term relationships that drive retention and growth

Qualifications

• 3+ years in a TAM, vCIO, Systems Engineer, or similar role (MSP experience strongly preferred)

• Strong knowledge of Microsoft 365, Azure, networking, and cybersecurity fundamentals

• Excellent communication and client relationship management skills

• Ability to translate technical concepts into clear business value

• Certifications (Microsoft, CompTIA, ITIL, etc.) are a plus

What's In It for You

• Competitive salary + incentives

• Health, dental, and vision benefits

• Professional development and certification support

• Career growth with a respected MSP

• Collaborative, client-focused culture