We are seeking a highly skilled and self-sufficient Level 3/4 Systems Engineer to join our team in Mckinney, TX. The ideal candidate will bring deep expertise in Microsoft cloud technologies especially Azure, Entra ID, Intune, and AVD as well as experience working in a fast-paced MSP environment. This role also includes key Design Desk responsibilities such as solution scoping, technical pre-sales input, and design documentation.

Key Responsibilities:

Microsoft Cloud Engineering:

• Architect, deploy, and support scalable Microsoft Azure environments

• Configure and manage Azure Active Directory, Entra ID, Intune, Autopilot, and Azure Virtual Desktop (AVD)

• Lead cloud migrations, tenant-to-tenant transitions, and Microsoft 365 integrations

• Create and enforce security policies using Intune, Conditional Access, and Endpoint Manager

• Write and maintain automation scripts (preferably in PowerShell) for deployment and management tasks

Design Desk & Project Engineering:

• Serve as a lead technical resource on the Design Desk, contributing to solution architecture and scoping

• Translate client business needs into scalable technical solutions

• Draft and deliver clear, client-facing Statements of Work (SOWs) and Service Level Agreements (SLAs) with minimal oversight

• Participate in pre-sales calls and technical discovery for prospective clients

• Collaborate with project managers, account executives, and other engineers to deliver successful client onboarding and solution rollout

Support & Escalation:

• Provide Tier 3/4 support for escalated tickets, including networking, server, and identity issues

• Mentor junior engineers and provide technical guidance during project delivery

• Maintain accurate documentation of environments, changes, and standards

Required Skills & Experience:

• 5+ years of hands-on experience in a managed services or enterprise IT setting

• Expert knowledge of Microsoft Azure, Intune, AVD, Azure AD/Entra ID, and Microsoft 365

• Strong understanding of Active Directory, DNS, Group Policy, and hybrid cloud environments

• Experience creating and managing SOWs, SLAs, and technical design documents

• High proficiency in client interaction, technical discovery, and communicating complex solutions clearly

• Ability to self-manage, prioritize, and drive tasks and projects to completion with minimal supervision

Preferred Qualifications:

• Microsoft certifications (AZ-104, AZ-305, MS-100, MS-101, or similar)

• Familiarity with RMM and PSA platforms (e.g., ConnectWise, Kaseya, or Autotask)

• Experience with cybersecurity best practices in Microsoft environments

• Background in network infrastructure, firewalls, or virtualization (VMware/Hyper-V)

Compensation & Benefits:

• Competitive salary commensurate with experience

• 75% employer-paid on health, dental, and vision insurance

• 401(k) with company match

• Paid time off and holidays

• Certification reimbursement and training support