The Senior Solutions Engineer is a senior-level technical role responsible for transforming client IT environments through advanced solution design, project execution, and high-level technical leadership. This position requires deep expertise across infrastructure, networking, cloud services, virtualization, and security. It is ideal for seasoned IT professionals who excel in self-directed environments and can independently lead complex technical initiatives.

This role is both strategic and hands-ondesigning architectures such as VDI deployments, server migrations, Azure infrastructure, and network optimizations, while also supporting a limited number of high-level escalations. The position demands technical proficiency, strong communication skills, and the ability to operate confidently in client-facing settings.

Responsibilities

Approximate workload distribution:

• Leading Professional Services Projects: 60%

• Resolving Professional Services Tickets: 15%

• Handling Support Escalations: 10%

• Supporting Internal Infrastructure: 5%

Key Responsibilities Include:

• Solution Design: Architect scalable solutions such as VDI, Azure deployments, and router/firewall setups that integrate seamlessly with client systems.

• Risk Management: Assess and mitigate risks in technical designs and implementations to ensure stability and continuity.

• Solution Implementation: Deploy complex solutions including server migrations, Microsoft 365/Google Workspace migrations, and full infrastructure redesigns.

• Project Management: Independently manage technical projects from scoping through completion, setting expectations, managing timelines, and resolving blockers without a dedicated PM.

• Support Escalations: Serve as a final escalation point for advanced technical issues, providing reliable guidance and resolution when lower tiers are exhausted.

• Technical Leadership: Provide mentorship and guidance to internal teams using strong knowledge in networking, virtualization, and cloud technologies.

• Time Capture: Accurately record time in PSA systems to support project analysis and service delivery insights.

• Client Collaboration: Communicate effectively with clients to align solutions with business goals, provide training, and uphold a customer-first approach.

• Team Collaboration: Work with cross-functional departments to ensure cohesive project delivery and escalation handling.

• Continuous Learning: Stay current with industry advancements (e.g., VDI, Azure) to inform recommendations and solution design.

• Documentation: Maintain detailed documentation of projects, processes, and configurations to support internal efficiency and future repeatability.

• Automation Identification: Identify opportunities to automate routine tasks and streamline workflows.

• Process Improvement: Contribute to ongoing improvements within the professional services team.

• Other Duties: Perform additional responsibilities as assigned.

Requirements

Candidates must demonstrate advanced technical proficiency through a combination of education, certifications, and hands-on experience.

Minimum requirements include:

• At least five years of IT support or professional services experience, including work in Active Directory environments.

• Proven experience designing and deploying solutions such as VDI, server migrations, Microsoft 365/Google Workspace migrations, Azure infrastructure, and enterprise networking (including DHCP, DNS, VLANs, VPNs, and firewalls).

• Strong project management capability to lead complex implementations independently.

• Excellent analytical, problem-solving, and communication skills.

• Ability to simplify complex technical concepts for clients and collaborate effectively across teams.

• Experience with PSA, RMM, and ticketing systems.

• Reliable transportation for occasional on-site customer engagements.

• Must pass a background check.

Work Environment & Benefits

This MSP offers a collaborative and engaging work environment with opportunities for growth through education, certifications, and hands-on project exposure. Benefits include:

• 10 paid holidays

• Up to 4 weeks PTO with seniority

• 1 week of sick leave

• 401(k) with employer match

• Health, dental, and vision insurance (immediate eligibility)

• Education and certification reimbursement

• Life, AD&D, short-term, and long-term disability coverage

• Gym membership

• Flexible, team-oriented workplace