Were seeking a skilled and motivated Tier 2 MSP Engineer to join our growing team. This full-time, in-office position is ideal for an IT professional with solid hands-on experience supporting and maintaining client systems in a managed services environment. The ideal candidate will have strong skills in Windows Server administration, networking fundamentals, Microsoft 365, and basic-to-intermediate cloud technologies. This role focuses on resolving escalated service requests, implementing standard solutions, and working closely with Tier 1 staff and senior engineers to ensure client systems run smoothly.

Key Responsibilities

• Systems Support & Administration: Manage and troubleshoot Windows Server environments, including Active Directory, Group Policy, and file/print services.
• Networking: Support and maintain network devices, firewalls, VPNs, and connectivity issues.
• Microsoft 365 & Cloud Services: Configure and support Microsoft 365 applications, Exchange Online, SharePoint, and Teams.
• Escalation Point: Serve as the primary escalation for Tier 1 technicians, resolving moderately complex technical issues and documenting solutions.
• Project Assistance: Assist senior engineers with system migrations, upgrades, and other infrastructure projects.
• Security & Maintenance: Perform patch management, system monitoring, and basic security hardening.
• Client Interaction: Communicate directly with clients to address issues, provide updates, and ensure excellent service delivery.

Core Qualifications

• 5-7 years of IT support experience, preferably in an MSP or similar fast-paced environment.
• Strong knowledge of Windows Server environments, Active Directory, and Group Policy.
• Working understanding of networking concepts (DNS, DHCP, TCP/IP, firewalls, VPNs).
• Experience with Microsoft 365 administration and basic Azure or cloud technologies.
• Familiarity with virtualization platforms such as VMware or Hyper-V.
• Ability to manage multiple tasks and prioritize effectively in a team-oriented setting.

Professional Competencies

• Communication: Clear and professional in both verbal and written communication.
• Customer Service: Friendly, patient, and client-focused approach.
• Problem Solving: Strong troubleshooting skills and attention to detail.
• Documentation: Accurate in creating and updating technical documentation.
• Teamwork: Collaborative mindset with a willingness to assist colleagues and learn from others.

What We Offer

• Competitive salary based on experience

• Health, dental, vision, and life insurance

• 401(k) with company matching

• Paid training and certification opportunities

• Supportive and collaborative work environment

• MondayFriday schedule