Job Openings Service Technician

About the job Service Technician

INDUSTRY: Automotive

CONTRACT DETAILS: Permanent

POSITION LOCATION: Windhoek, Khomas, Namibia

POSITON NAME: Service Technician

Key Performance Areas

  • Ensure process efficiency
  • Submits all claims promptly.
  • Completes job card correctly.
  • Reviews and evaluates service write-up to determine if additional information is necessary and what type of diagnosis is needed.
  • Uses computer to look up part availability and repair orders.
  • Acts quickly to implement plans; organises work efficiently; follows up to ensure successful implementation.
  • Prioritises work to meet demands and customer needs.
  • Produces accurate and clearly written documentation.


Technical Operations

  • Analyses mechanical and electrical problems in accordance with manufacturer specifications.
  • Diagnoses and corrects mechanical and electrical problems in accordance with manufacturer specifications.
  • Completes service and repair assignments correctly, ensuring repairs pass quality inspections or test drives.
  • Road tests vehicles to ensure repairs are completed properly or diagnose requirements
  • Completes repair orders within specified time frame and alerts appropriate personnel if delayed.
  • Removes and reinstalls electrical and/or mechanical parts.
  • Collects all necessary information before requesting parts (e.g., model year, etc.).
  • Coordinates with parts department to ensure parts are available to complete repair
  • Checks parts against estimate and ensures proper parts were ordered and received.
  • Properly disposes of used parts and returns unused parts to the parts person or location.
  • Ensures that all mechanical and electrical repair work specified on the estimate is complete and accurate.
  • Uses manuals including diagrams as necessary to complete the repair order.
  • Performs factory warranty repairs according to established procedures.
  • Returns special tools and reference materials to their designated locations.
  • Maintains tools and equipment in proper state of repair.
  • Maintains sufficient personally owned tools; keeps tools in good working order.
  • Uses the utmost care in keeping customers' vehicles clean by using protective barriers when possible
  • Maintains a clean and well-organised work area; performs preventive maintenance, cleaning, and repairs on dealership tools and equipment; ensures facility is clean and organised at all times
  • Maintains safe, working practices at all times and abides by working rules and standards; wears all required safety and health personal protective equipment.


Deliver value for the customer

  • Assists Service Manager/Service Advisor, if necessary, to explain completed repairs to a customer.
  • Establishes and maintains good working relationships with customers to encourage repeat and referral business.
  • Ensures that customer complaints are handled tactfully, promptly, with genuine concern, and according to the dealership's guidelines.
  • Takes the initiative to exceed customer satisfaction, even if it requires overcoming obstacles
  • Understands the customer service measurements used in the network.


Integrate expertise with business strategy

  • Establishes knowledge base of auto industry, new trends and competition.
  • Stays up to date on the latest technical services through training, bulletins, campaigns, and online learning.
  • Keeps up to date on all information pertinent (e.g., dealership policies and procedures) to the Service Technician position; acquires necessary training as needed.
  • Agrees on a personal development plan with Dealer Training and Development.


Education

  • National Certificate or Relevant Trade
    Certificate in motor mechanics/ vehicle service & maintenance
  • 2 years' experience in vehicle servicing/ motor
    mechanics

Only Shor-listed candidates will be contacted.

Closing date: 21 October 2025