Job Openings
Service Technician
About the job Service Technician
INDUSTRY: Automotive
CONTRACT DETAILS: Permanent
POSITION LOCATION: Windhoek, Khomas, Namibia
POSITON NAME: Service Technician
Key Performance Areas
- Ensure process efficiency
- Submits all claims promptly.
- Completes job card correctly.
- Reviews and evaluates service write-up to determine if additional information is necessary and what type of diagnosis is needed.
- Uses computer to look up part availability and repair orders.
- Acts quickly to implement plans; organises work efficiently; follows up to ensure successful implementation.
- Prioritises work to meet demands and customer needs.
- Produces accurate and clearly written documentation.
Technical Operations
- Analyses mechanical and electrical problems in accordance with manufacturer specifications.
- Diagnoses and corrects mechanical and electrical problems in accordance with manufacturer specifications.
- Completes service and repair assignments correctly, ensuring repairs pass quality inspections or test drives.
- Road tests vehicles to ensure repairs are completed properly or diagnose requirements
- Completes repair orders within specified time frame and alerts appropriate personnel if delayed.
- Removes and reinstalls electrical and/or mechanical parts.
- Collects all necessary information before requesting parts (e.g., model year, etc.).
- Coordinates with parts department to ensure parts are available to complete repair
- Checks parts against estimate and ensures proper parts were ordered and received.
- Properly disposes of used parts and returns unused parts to the parts person or location.
- Ensures that all mechanical and electrical repair work specified on the estimate is complete and accurate.
- Uses manuals including diagrams as necessary to complete the repair order.
- Performs factory warranty repairs according to established procedures.
- Returns special tools and reference materials to their designated locations.
- Maintains tools and equipment in proper state of repair.
- Maintains sufficient personally owned tools; keeps tools in good working order.
- Uses the utmost care in keeping customers' vehicles clean by using protective barriers when possible
- Maintains a clean and well-organised work area; performs preventive maintenance, cleaning, and repairs on dealership tools and equipment; ensures facility is clean and organised at all times
- Maintains safe, working practices at all times and abides by working rules and standards; wears all required safety and health personal protective equipment.
Deliver value for the customer
- Assists Service Manager/Service Advisor, if necessary, to explain completed repairs to a customer.
- Establishes and maintains good working relationships with customers to encourage repeat and referral business.
- Ensures that customer complaints are handled tactfully, promptly, with genuine concern, and according to the dealership's guidelines.
- Takes the initiative to exceed customer satisfaction, even if it requires overcoming obstacles
- Understands the customer service measurements used in the network.
Integrate expertise with business strategy
- Establishes knowledge base of auto industry, new trends and competition.
- Stays up to date on the latest technical services through training, bulletins, campaigns, and online learning.
- Keeps up to date on all information pertinent (e.g., dealership policies and procedures) to the Service Technician position; acquires necessary training as needed.
- Agrees on a personal development plan with Dealer Training and Development.
Education
- National Certificate or Relevant Trade
Certificate in motor mechanics/ vehicle service & maintenance - 2 years' experience in vehicle servicing/ motor
mechanics
Only Shor-listed candidates will be contacted.
Closing date: 21 October 2025