Salary Range: 10 - 12.5 mil VND (Gross)

Working Time: 8:00 AM - 5:00 PM (Monday - Saturday)

Working Address: 875 Cach Mang Thang 8, Ward 15, District 10, Ho Chi Minh City

Key Responsibilities:

• Handle customer inquiries, complaints, and support requests via Zendesk.

• Guide customers in troubleshooting basic technical issues and optimizing product/service usage.

• Ensure complaints are tracked and responded to promptly.

• Process account-related tasks (verification, deletion, unsubscribe requests, suspensions, bans).

• Enter and update customer information in the company’s database.

• Maintain a high customer satisfaction rating and meet performance KPIs.

• Stay updated on gaming industry trends and the company’s game products to provide informed assistance.

• Perform other tasks as assigned by the direct manager.

Skills & Requirements:

• High school diploma or higher.

• Strong communication skills.

• Proficiency in Microsoft Office (Word, Excel, PowerPoint).

• Fluency in English (Speaking, Listening, Writing, and Reading) 100% English-speaking environment.

• At least 6 months of experience in customer service or a relevant field (fresh graduates with strong communication skills and gaming knowledge are encouraged to apply).

• Passion for gaming and familiarity with gaming communities, platforms, and terminology is a plus.

Benefits:

• Bonuses: 13th-month salary, holiday bonuses (April 30th - May 1st, September 2nd, New Year's Day), performance bonuses, and birthday gifts.

• Full labor contract & social insurance benefits after the probation period.

• Annual leave: 12 days per year.