Main responsibility will be:

· Train agents on product and process, as and when there are NHT batches

· Assurance the related admin tasks to facilitate the training

· Co-ordinate with related department to ensure training plan can be delivered on time: IT dep, Operation Dep, QA Dep.

· Managing retention during training

· Maintain good training throughput, by delivering strong knowledge for agents and making them get qualified by client.

· Work closely with Ops and Quality team design action plans to plug areas of opportunity

· Conduct weekly refresher training to update knowledge to agent

· Maintaining Data as per training Processes

· Making report for training

· Be able to use training tools and make the best use of them in driving training result

· Must have the ability to work under pressure & in an fast-moving environment.

· Must be flexible to being up-skilled on VASS & quality

· Production hours to be given weekly in the absence of NH training

General and Specific skills:

· Must have excellent presentation and communication skills.

· English fluency

· Good content delivery and report skills

· Good interpersonal skills

· Good Knowledge of basic company policies

· Proficient with MS Office

· Good technical knowledge

· Good with Local Language Fluency.

LOCATION: Tan Binh, HCMC