THIENTU BPO & HR is a leading outsourcing company providing high-quality business solutions, and we are looking for a dedicated Customer Service Agent to join our team in the video game industry. If you have a passion for customer service and gaming, this is the perfect opportunity for you!

Customer Service Agent Video Game Industry

Salary Range: 10 - 12.5 mil VND (Gross)
Working Time: 8:00 AM - 5:00 PM (Monday - Saturday)
Working Address: 875 Cach Mang Thang 8, Ward 15, District 10, Ho Chi Minh City

Key Responsibilities:

• Handle customer inquiries, complaints, and support requests via multiple channels: phone, email, live chat, etc.

• Make outbound calls for customer consultation and follow-ups.

• Guide customers in troubleshooting basic technical issues and optimizing product/service usage.

• Ensure complaints are tracked and responded to promptly.

• Process account-related tasks (verification, deletion, unsubscribe requests, suspensions, bans).

• Enter and update customer information in the companys database.

• Maintain a high customer satisfaction rating and meet performance KPIs.

• Stay updated on gaming industry trends and the companys game products to provide informed assistance.

• Perform other tasks as assigned by the direct manager.

Skills & Requirements:

• High school diploma or higher.

• Strong communication skills.

• Proficiency in Microsoft Office (Word, Excel, PowerPoint).

• Fluency in English (Speaking, Listening, Writing, and Reading) 100% English-speaking environment.

• At least 6 months of experience in customer service or a relevant field (fresh graduates with strong communication skills and gaming knowledge are encouraged to apply).

• Passion for gaming and familiarity with gaming communities, platforms, and terminology is a plus.

Benefits:

• Training period: Up to 30 days (200,000 VND/day).

• Average income: 10,000,000 12,500,000 VND/month.

• Meal allowance: 500,000 VND/month.

• Transportation allowance: 500,000 VND/month.

• Complexity allowance: 2,000,000 VND/month (If handling both inbound and outbound calls).

• Monthly KPI incentive: 800,000 - 3,200,000 VND/month (based on performance).

• Probationary period: Only 30 days, with 100% salary.

• Bonuses: 13th-month salary, holiday bonuses (April 30th - May 1st, September 2nd, New Year's Day), performance bonuses, and birthday gifts.

• Full labor contract & social insurance benefits after the probation period.

• Annual leave: 12 days per year.