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31 Open positions

Associates recruitment consultants

Ho Chi Minh, Ho Chi Minh City, Vietnam

Description:

About the Role If helping young professionals to discover careers they love is what you love, this might be your cup of tea. As the Associate Recruitment Consultant, you will be building, curating, and consulting our talent community, helping them to discover great opportunities and match them up to great companies. What You'll Be Doing Talk to clients and understand the profile of talent they need; Talk to candidates and …

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Quality Manager (Contact Center)

Hồ Chí Minh, Ho Chi Minh City, Vietnam

Description:

A Quality Manager plays a crucial role in ensuring that services adhere to consistent standards. He / she develops and implements quality management strategies, policies, and procedures to ensure that the project fulfills both internal and external requirements, including quality compliance and customer expectations. [1] - Job requirements: KPIs (30%) KPIs driving the project include, but are not limited to, DSAT, CSAT, NPIs, and APIs, with the possibility of adjustments …

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Trainer Cum Quality Assurance Supervisor

Hồ Chí Minh, Ho Chi Minh City, Vietnam

Description:

Job Scope & Expectation As a Training & Quality Assurance Supervisor, you will: - be responsible for the quality of interactions between our Agent & Vendor with our Seller to meet all Client agreed upon KPIs and performance parameters. - participate in Client monitoring and QA programs; then identify Client expectations and needs. - obsess over the Seller experience, review Seller feedback, observe interactions in real time and then make …

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Quality Leader (Call Center)

Hồ Chí Minh, Ho Chi Minh City, Vietnam

Description:

A Quality Leader plays a crucial role in ensuring that services adhere to consistent standards. He / she develops and implements quality management strategies, policies, and procedures to ensure that the project fulfills both internal and external requirements, including quality compliance and customer expectations. [1] - Job requirements: KPIs (40%) KPIs driving the project include, but are not limited to, DSAT, CSAT, NPIs, and APIs, with the possibility of adjustments …

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Quality Assurance Team Lead (Call Center)

Hồ Chí Minh, Ho Chi Minh City, Vietnam

Description:

Mô tả công việc - Quản lý đội ngũ TQA Inbound kênh Email, Chat gồm: Senior TQA, TQA, Trainer. - Chịu trách nhiệm về chất lượng của dự án. - Phối hợp với TL/SUP/OM để giải quyết các vấn đề phát sinh và kế hoạch cải thiện. - Thực hiện các công việc, báo cáo theo sự yêu cầu của quản lý. - Các vấn đề khác sẽ trao đổi …

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Quality Assurance Manager Call Center

Hồ Chí Minh, Ho Chi Minh City, Vietnam

Description:

1. Act as guardian of Tens QA (Quality Assurance) standards and processes. Manage the QA process to ensure calls and requests are monitored and scored on time each month within each team. This will require: - Selecting calls and requests to be monitored each month- Setting up call and request monitoring tasks to be completed in each team - Working with the allocator to ensure these are delegated and completed …

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Senior Recruitment Consultant

Hồ Chí Minh, Ho Chi Minh City, Vietnam

Description:

About the job At Hegka, we are developing Vietnam's leading tech-enabled recruitment and job matching platform, designed to help individuals and organizations unlock their full potential by connecting with great companies, gaining the right skills, and building exceptional teams. We are seeking a Senior Consultant Lead to join our Fulfillment team, responsible for growing and managing a recruitment team to meet our clients' hiring needs and ensuring a top-notch experience.As …

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Associates Recruitment Consultants (Chinese)

Hồ Chí Minh, Ho Chi Minh City, Vietnam

Description:

About the Role If helping young professionals to discover careers they love is what you love, this might be your cup of tea. As the Associate Recruitment Consultant (Chinese) , you will be building, curating, and consulting our talent community, helping them to discover great opportunities and match them up to great companies. What You'll Be Doing Talk to clients and understand the profile of talent they need; Talk to …

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Senior Marketing Manager

Hồ Chí Minh, Ho Chi Minh City, Vietnam

Description:

Sr. Marketing Manager (experience Omni channel) 1/ Omnichannel Manager (Fully Self-Managed). 2/ Oversee brand and product management as a Senior Manager . The Marketing Manager establishes, builds and leads all marketing functions from marketing strategy and brand storytelling to the shopping experience and customer contact strategy. The position is responsible for supporting the design and facilitating the process for short and mid-term strategic planning; leading divisional budget planning, vendor management …

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Marketing Manager

Ho Chi Minh City, Ho Chi Minh City, Vietnam

Description:

Mô Tả Công Việc 1. Xây dựng, định hướng, lập ngân sách cho các chiến lược marketing trên các kênh social: website, Youtube, Facebook, Zalo, Tiktok, Insta, Google, Linkedin...vv. 2. Quản lý, triển khai, thực hiện kế hoạch marketing cho các sản phẩm, dịch vụ thương hiệu trực thuộc công ty 3. Phân tích và đánh giá hiệu quả các hoạt động marketing, đo lường hiệu quả và tối ưu …

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