Description:
Desktop Technician will: Provide day-to-day local and remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. Facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Provide Break Fix, fault diagnosis and resolution. Provide fault analysis to customer's various core …