Main Responsibilities

Plan, direct, develop and determine all activities related to hotel business management through the preparation, implementation and evaluation of work plans, both short term, medium term and long term, which are aligned with the hotel business strategy in order to support the achievement of business targets through hotel operational activities reliable.

Key Activities

1. Plan, coordinate, execute and supervise strategic planning through the elaboration of work plans (action plans) for each work unit of the Hotel.
2. Manage the performance of all divisions through a per system current form management, includes;

• Coordinating the preparation of KPIs from each division by setting goals and objectives for each Hotel work unit
• Ensuring the achievement of KPIs from each unit is aligned with the predetermined business strategy plan.
• Develop and manage budgets in the hotel business.  
• Plan, direct and monitor the effectiveness of resources so that operations can run effectively and efficiently.

3. Plan, implement and monitor hotel business management operations based on the approved work plan.

4. Ensuring the operational running of hotel management and managing costs in an integrated manner with reference to business plans or targets that have been set.

5. Monitor and evaluate the performance of the hotel business and ensure that there are work programs to continuously improve this performance.

6. Evaluate the running of business operations and provide directions for improvement.

7. Propose new products/services in order to encourage hotel business development.

8. Plan and manage the budgeting process based on work plans and programs to be implemented.

9. Directing, monitoring and evaluating program implementation and supervising budget absorption.

10. Prepare financial reports on a regular basis (monthly, quarterly, semester and annually) in the form of an executive summary to the Top Management regarding the performance of hotel management, so that it is in accordance with the established business plan/budget.

11. Ensure engineering operations of all mechanical and electrical equipment run normally and ensure that maintenance activities are carried out regularly.

12. Ensure that all activities provide excellent service, so that customer satisfaction is met.

13. Supervise and control all area operational activities in the Hotel environment area.

14. Act as a company representative in signing legal documents.

15. Coordinate the fulfillment of all legal documents and applicable regulations and monitor their compliance.

16. Plan, implement and evaluate service programs to customers in order to maintain a good corporate image.

17. Ensuring that all complaints from customers can be resolved properly.

18. Build good coordination and cooperation with government and private agencies so as to create a harmonious cooperative relationship.

19. Fostering good relations with the community/society.

20. Controlling all operational activities in accordance with the hotel's business processes, policies and procedures (SOP).

21. Review business processes, policies and SOP procedures

22. Review and recommend corrective actions so that work processes become effective and efficient.

24.. Ensuring the existence of employee development and regeneration programs

25. Controlling the ongoing employee development process, so that they have excellent and professional work performance and have humble behavior. Supervise the human resource management process to achieve high work productivity and achieve company goals.