• Lead and manage call center projects for improving quantitative and qualitative performance and clients satisfaction.
• To be responsible for the result of project in the unit.
• Prepares call center performance reports by collecting, analyzing, and summarizing data and trends.
• To plan for human development to promote staff to higher level.
• To keep good relationship with clients & do internal coordination with other division or department.
• Find leads from existing clients for business expansion and willing to meet new people for business relationship.
• Able to provide solution and suggestion for both internally and externally.

• Minimum Diploma/ Bachelor's Degree from any field, GPA Min 2.75
• Fluent in English Language (verbal and written).
• At least 2-3 years of working experience as Contact Center Supervisor. 
• At least 1 years of working experience as Contact Center Operation manager.
• Preferably Manager / Assistant Managers specializing in Contact Center Industry.
• Computer literate (Ms. Word, Ms. Excel, Ms. Power Point).
• Good analysis and planning ability.
• Motivated and able to work under pressure.
• Good negotiation skill and strong in numbers.
• placement based in Semarang