What You'll Do:

Provide front-line production support across various cryptocurrency business lines and functions, including client trading, lending, proprietary trading, trade settlement, and risk management.

Work on automation projects to minimize manual eƯort and enhance the effectiveness of production support.

Monitor system health and performance; identify and resolve issues promptly to ensure uninterrupted operations.

Debug and troubleshoot complex applications written in Java and Python. Collaborate with development teams to implement fixes and enhancements to improve system stability and performance.

Coordinate with global counterparts to ensure seamless follow-the-sun support. Document and maintain support procedures, runbooks, and knowledge base articles.

Communicate effectively with clients to understand and address their support needs, provide updates on issue resolution, and ensure client satisfaction. Proactively identify areas for improvement in systems and processes to enhance efficiency and reliability.

What Were Looking For:

Bachelors degree in Computer Science, Information Technology, Engineering, or a related field.

4+ years of relevant experience in production support or engineering roles, preferably in finance, with direct exposure to trading system internals, post-trade processing, or real-time risk engines.

Strong technical skills in SQL and at least one programming or scripting language, preferably Java or Python.

Experience with incident response, root cause analysis, and structured problemsolving in a production environment.

Detail-oriented mindset with a focus on accuracy and quality. Excellent verbal and written communication skills.

Ability to build and maintain strong client relationships and provide outstanding customer service.

Proven ability to work well in a fast-paced, dynamic environment and prioritize tasks effectively.

Fluent in English.

Bonus Points:
Experience working with cryptocurrency or electronic trading platforms. Experience collaborating with global counterparts across time zones. Knowledge of blockchain technology and cryptocurrency protocols.
Familiarity with DevOps practices and tools.
Relevant certifications in software development or IT support