Description:
Responsibilities Provide daily, weekend, and on-call shift coverage, including system checks and Disaster Recovery (DR) testing. Serve as the first line of defense by monitoring production systems, managing the support hotline, and resolving user escalations. Log, track, and resolve system incidents and non-incident requests using Jira. Validate, implement, and perform post-change checks for new services, products, and feed integration updates. Coordinate with external vendors and exchanges to troubleshoot and resolve …