Description:
Duties Responsibilities: Partner with IT teams and vendors to design and enhance the self-hosted ITSM platform (ServiceNow) in accordance with business requirements and the ITIL framework. Develop workflows and automation scripts to enhance operational efficiency and improve the end-user experience. Integrate ServiceNow with adjacent internal systems to support the ITIL processes. Own and manage the self-hosted ITSM infrastructure, including system administration, configuration, troubleshooting, upgrades, plug-in management, enhancements, and ongoing development. …