Key Areas of Responsibilities

• Provide functional support on Calypso and other systems to a broad range of users.

• Maintain documentation on operational procedures and technical environment configuration.

• Manage change requests from development and infrastructure teams and other configuration changes

• Incident escalation and management.

• Configure system monitoring rules and respond to monitoring alerts.

• Implement tactical automation.

• Perform BCP drills and help with IT security and audit review.

• Lead projects related to new system and server deployment.

• Other tasks as directed by the manager.
  
  
  Requirements

• Degree/Master degree in IT, Computer Science of related fields

• 5+ years of experience of relevant system support experience

• Good knowledge of SQL

• Proficiency in Linux server commands and shell scripts

• Good understanding of server and network infrastructure

• Proven problem-solving and analytical skills

• Good communication skills in English and Chinese

• Very strong attention to details

• Able to work under pressure

• Willing to work on morning shifts (from 7am) and take turns to work on weekend (with compensation leave entitlement)