What You'll Do:

• Own critical incidents by identifying root causes, mitigating impact, and leading post-mortem reviews to prevent recurrence.
• Ensure the seamless operation of distributed, multi-server trading systems.
• Be the go-to expert for traders by providing hands-on trade floor support and direct application assistance.
• Oversee UAT coordination and production software releases to maintain stability and performance.
• Collaborate with Operations and Development teams to troubleshoot and resolve complex production issues.
• Design and implement robust monitoring and logging solutions, enhancing system reliability and visibility.
• Automate and optimize workflows, developing scripts and tools to drive operational excellence.
• Drive continuous improvement by proactively identifying gaps and suggesting better processes or tools.
• Engage in occasional after-hours support and testing as required to ensure smooth operations.

What You Bring:

• A degree in Computer Science or a related discipline.
• At least 3 years of experience in a trading support or similar technical role.
• Proficiency with Linux environments and scripting languages (e.g., Python, Perl, or PHP).
• A proven track record of driving change and delivering results in a collaborative environment.
• Exceptional communication skills in English, both written and verbal.
• A passion for automation and building scalable, standards-based solutions.
• Strong interpersonal skills with the ability to thrive in a fast-paced trading environment.