Our client is a financial technology company for borderless businesses. Founded in 2014, their Global Account platform offers businesses of all sizes a single finance app for global growth. Features include multi-currency digital wallets, on-demand virtual bank accounts, worldwide payments, currency exchange, and instant Visa cards. We value innovative technology, user experience, and service.

They are an ambitious and rapidly growing company led by an entrepreneurial and collaborative team. They offer their people an opportunity to be part of building a new financial services platform for a borderless world, and to learn and progress in a friendly, dynamic and multi-cultural environment.

They are seeking an enthusiastic Client Support Specialist to join their world-class client service team in our head office in Hong Kong. This role leverages a dynamic hybrid work approach, with 4 days per week spent collaborating in-office to drive maximum productivity and innovation.

Your role & responsibilities

• Onboarding new clients: assist new clients to understand how to use their Global Account and set them up for success.
• Communication across the business: communicate with the Compliance, Operations, Technology, and Marketing teams to convey client feedback and sentiments.
• Problem-solving and support: resolve client related issues with your own expertise and the help of the other members of our client's team.

Your skills and experience

• Problem solving skills: candidates will be required to demonstrate the ability to autonomously solve problems as new products, processes, and clients are introduced to the platform.
• Ability to take responsibility: candidates need to have a personality type that embraces taking full responsibility for their tasks.
• Work ethic: enthusiastic, motivated, and proactive approach to work.
• Interpersonal skills: personable, approachable, and comfortable communicating with people from diverse cultures.
• Workflow management: ability to multi-task, prioritise and manage deadlines on a daily basis.
• Communication: Fluent English is required.
• University degree and two years experience in finance or customer service preferred.