Key Responsibilities:

• Provide day-to-day support for our crypto business lines, including client trading, lending, proprietary trading, settlement, and risk.

• Build and improve automation tools to reduce manual work and increase support efficiency.

• Monitor system performance, quickly identify issues, and ensure smooth, uninterrupted operations.

• Troubleshoot and debug complex applications (primarily Java and Python).

• Partner with developers to deliver fixes, enhancements, and long-term improvements.

• Work with global teams to ensure seamless 24/7 support coverage.

• Create and maintain support documentation, run books, and knowledge articles.

• Communicate clearly with clients, understand their needs, and keep them updated on issue status.

• Identify opportunities to improve systems, processes, and reliability.

Qualifications: 

• Bachelors degree in Computer Science, IT, Engineering, or a related field.

• 4-8 years of experience in production support or engineering ideally in finance, trading, or real-time systems.

• Strong SQL skills and proficiency in at least one programming/scripting language (Java or Python preferred).

• Experience handling incidents, performing root-cause analysis, and solving problems in production environments.

• Strong attention to detail and commitment to quality.

• Excellent communication skills, both written and verbal.

• Ability to build strong client relationships and deliver exceptional service.

• Comfortable working in a fast-paced environment and managing multiple priorities.

• Fluency in English.

Nice to have:

• Experience with cryptocurrency or electronic trading systems.

• Experience working with global teams across time zones.

• Understanding of blockchain technology and crypto protocols.

• Familiarity with DevOps tools and practices.

• Relevant IT or software development certifications.