Job Openings IT Help Dest Coordinator

About the job IT Help Dest Coordinator

Company Overview

The Company develops, manufactures, and markets in-vitro diagnostics (IVD) tests.


  • Respond to queries on the phone, via email, in person, or through remote access
  • Offer technical assistance on the delivery, configuration, set-up, maintenance, and troubleshooting of computer systems, hardware, and software
  • Train computer users
  • Train other staff on troubleshooting and diagnosing problems
  • Gain feedback from customers to improve training methods
  • Write and edit training manuals
  • Run reports and analyze common complaints and problems
  • Install, make changes, and repair computer hardware and software
  • Manage company groupware system


  • An associate degree in computer science or related field
  • Minimum 3+ years in related experiences required
  • Bilingual (English and Korean)
  • Strong working knowledge of computer systems, hardware, and software
  • Good problem-solving, analytical, and team-work skills
  • Excellent communication and interpersonal skills
  • An openness to learning new technologies


  • Health, Dental & Vision
  • PTO
  • 401(k)
  • Incentives