IT Help Dest Coordinator

Company Overview

The Company develops, manufactures, and markets in-vitro diagnostics (IVD) tests.

Responsibilities

• Respond to queries on the phone, via email, in person, or through remote access
• Offer technical assistance on the delivery, configuration, set-up, maintenance, and troubleshooting of computer systems, hardware, and software
• Train computer users
• Train other staff on troubleshooting and diagnosing problems
• Gain feedback from customers to improve training methods
• Write and edit training manuals
• Run reports and analyze common complaints and problems
• Install, make changes, and repair computer hardware and software
• Manage company groupware system

Requirements

• An associate degree in computer science or related field
• Minimum 3+ years in related experiences required
• Bilingual (English and Korean)
• Strong working knowledge of computer systems, hardware, and software
• Good problem-solving, analytical, and team-work skills
• Excellent communication and interpersonal skills
• An openness to learning new technologies

Benefits

• Health, Dental & Vision
• PTO
• 401(k)
• Incentives