Application Support

Position: Application Support

Location: Silom, Bangkok

Working day: Mon-Fri (1 Sat/Month till Dec 2025)

Working hour: 8.30 - 17.30

Responsibilities:

• Monitor performance and availability of Java applications.
• Perform routine maintenance and updates to ensure stability and security.
• Investigate and resolve application-related issues reported by users.
• Provide root cause analysis and implement long-term fixes.
• Respond to user inquiries and provide technical support for application functionality.
• Document solutions and create user guides or FAQs as needed.
• Work closely with development teams to escalate bugs or enhancement requests.
• Coordinate with infrastructure and database teams for system-level troubleshooting.
• Assist in deploying new versions of applications and managing configuration settings.
• Support testing and validation during release cycles.
• Maintain detailed records of incidents, resolutions, and system changes.
• Update technical documentation and support procedures regularly.

Requirements:

• 2+ years in an application support or software maintenance role.
• Exposure to enterprise systems or large-scale applications.
• Basic understanding of software development lifecycle (SDLC).
• Strong understanding of Java technologies.
• Familiarity with application servers (e.g., Tomcat, WebLogic, JBoss).
• Experience with SQL and relational databases (e.g., Oracle, MySQL).
• Good problem-solving and analytical skills.
• Ability to communicate effectively with both technical and non-technical stakeholders.
• Experience with ITIL processes or ticketing systems (e.g., Jira, ServiceNow) is a plus.

To Apply: Please submit your resume to email: kamonluck.s@keystone.co.th