Quality Control & Customer Complain Manager

• Industry: Leading Japanese chain restaurant
• Salary: up to 55,000 THB/Month
• Working day: Mon-Fri 8.30 - 17.30
• Location: Bangkok, Phromphong

Job Description

• Provide guidance and consultation to the team to ensure smooth workflow.
• Update manuals for stores and oversee overall sanitation management.
• Check the accuracy of team documents (e.g., manuals and work-related materials).
• Manage customer complaint handling.
• Develop and improve team's work processes.
• Edit and produce videos, such as videos about hygiene.
• Responsible of any jobs that may be assigned

Qualification

• Bachelors degree in any fields
• Good interpersonal skill and excellent in communication
• Great ability to analyze and solve problems
• Able to prioritize and manage the assignments efficiently
• Experience in team management.
• Experience and knowledge in quality control (sanitation management) and customer service