The Operational Lead – Quality Assurance is responsible for defining, implementing, and enforcing quality standards across all site deployments in Kenya. The role ensures that installations meet required technical, safety, and acceptance standards, with a strong focus on auditability, compliance, and right-first-time delivery across fibre, power, poles, and CCTV infrastructure.

Key Responsibilities

QA Standards & Checklists

• Define, implement, and maintain installation QA checklists per asset type, including:
  • Overview cameras
  • PTZ cameras
  • ANPR cameras
• Establish clear commissioning, testing, and acceptance criteria, including mandatory evidence requirements.
• Enforce a strict no evidence, no acceptance quality control principle across all deployments.
• Continuously review and improve QA standards based on field feedback, defects, and audit findings.

Site Quality Inspections

• Conduct field-based quality inspections and audits across active and completed sites.
• Assess installations against defined build standards and safety requirements aligned to applicable regulatory bodies.
• Validate key installation components, including:
  • Workmanship quality
  • Mounting and structural integrity
  • Earthing and grounding
  • Labelling and asset identification
  • Weatherproofing and environmental protection
  • Camera positioning and alignment
• Verify test results and supporting evidence, including:
  • Power and electrical compliance
  • Network link performance
  • Image quality and system functionality

Acceptance & Rework Control

• Review and approve or reject site handover packages for activation readiness.
• Log and categorise defects by type, severity, and root cause.
• Track rework cycles, including turnaround time and closure rates.
• Monitor and report on contractor quality performance, identifying trends and enforcing corrective actions.

Audit & Compliance Pack Management

• Maintain a comprehensive QA audit trail to support acceptance and dispute resolution.
• Prepare and consolidate acceptance summaries by:
  • Cluster / region
  • Contractor / vendor
• Support internal and external audits, including independent verification and inspections.
• Ensure all QA documentation is complete, accurate, and readily accessible for governance and compliance purposes.

Compliance & Governance

• Ensure compliance with applicable Kenyan legislation and standards including but not limited to:
  • Employment Act 2007
  • Occupational Health & Safety requirements
  • Telecommunications and infrastructure regulations
• Ensure adherence to internal quality management systems, governance frameworks, and contractual obligations.

Key Performance Indicators (KPIs)

• First-time acceptance rate (QA pass rate)
• Rework frequency and cycle time
• Defect density and root cause trends
• Audit compliance and documentation completeness
• Contractor quality performance scores
• Reduction in repeat defects and quality issues

Qualifications & Experience

• Diploma or Bachelor's degree in Engineering, Telecommunications, Quality Management, or related field
• Minimum 4–7 years' experience in QA, inspections, or field engineering within telecoms or infrastructure environments
• Proven experience in CCTV, fibre, or network deployment quality assurance
• Experience working within Kenya or East African markets (preferred)

Skills & Competencies

• Strong attention to detail and quality orientation
• Technical understanding of telecom and CCTV systems
• Audit, inspection, and compliance management
• Analytical thinking and root cause analysis
• Contractor management and performance oversight
• Strong documentation and reporting skills