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Learning and Development Specialist

Location: To be confirmed
Employment Type: To be confirmed
Work Arrangement: To be confirmed
Salary: To be confirmed

Job Description

Our client is seeking a Learning and Development Specialist to design, develop and deliver learning programmes in collaboration with subject matter experts.

The successful candidate will support learning delivery and change adoption within a fast-paced, project-driven environment. Initially, the role will focus on general learning and development responsibilities, including light-touch facilitation, basic change support and Learning Management System administration.

The position is expected to develop into a broader role encompassing advanced instructional design, digital learning and structured change-management support.

Key Responsibilities

Learning Design and Development

• Conduct training-needs analyses aligned with project requirements and business priorities.
• Collaborate with subject matter experts to develop classroom, virtual and digital learning content.
• Translate technical or specialist information into clear, practical learning material.
• Develop facilitator guides, learner resources, quick-reference guides and supporting documentation.
• Create digital learning content using Articulate, Scribe, Canva, Bob Learn and related tools.
• Ensure that learning content is accurate, relevant and suitable for the intended audience.

Facilitation and Learning Delivery

• Support subject matter experts during initial training sessions.
• Assist with session coordination, learner engagement and the effective delivery of content.
• Assume responsibility for training delivery after the initial rollout.
• Facilitate refresher training and ongoing capability-development workshops.
• Deliver interactive classroom, virtual and blended-learning sessions.
• Adapt learning delivery to meet demanding project timelines and changing business requirements.

Change Enablement

• Support the implementation and adoption of new systems, processes and ways of working.
• Reinforce key change messages and adoption strategies through learning interventions.
• Assist with communication, engagement and awareness activities during system rollouts.
• Apply foundational change-management principles, including awareness, adoption and reinforcement.
• Identify adoption challenges and escalate concerns to relevant project stakeholders.

Learning Management System Administration

• Manage course creation and uploads within the Learning Management System.
• Maintain accurate learner and course information.
• Track participation, completion and learner progress.
• Produce learning, compliance and completion reports.
• Resolve or escalate basic Learning Management System queries.
• Maintain accurate training records and supporting documentation.

Continuous Improvement

• Gather and analyse learner and stakeholder feedback.
• Update learning content to improve relevance, accuracy and effectiveness.
• Monitor the impact of learning interventions.
• Identify opportunities to improve learning processes, tools and delivery methods.
• Support the continued development of digital learning and change-management capabilities.
• Remain informed about developments in instructional design and workplace learning.

Minimum Requirements

• National Diploma at NQF Level 6 in Human Resource Management, Education, Training and Development, or a related field.
• Accredited Facilitator certification through ETDP SETA.
• At least four years of learning and development experience.
• Practical experience designing and delivering learning programmes.
• Experience collaborating with subject matter experts.
• Experience administering a Learning Management System.
• Exposure to project-management or project-driven environments.
• Experience using digital learning and content-development tools.
• Basic understanding of change-management principles.

Advantageous Requirements

• Bachelor's Degree at NQF Level 7 in Human Resources, Industrial Psychology, Education or a related field.
• Prosci Change Management certification or a comparable qualification.
• Experience using Articulate, Scribe, Canva and Bob Learn.
• Experience developing e-learning content.
• Exposure to system implementation or transformation projects.

Key Competencies

• Strong instructional-design and facilitation skills.
• Excellent written and verbal communication.
• Strong stakeholder-engagement skills.
• Ability to simplify complex information.
• Strong attention to detail.
• Effective planning and organisational skills.
• Ability to work under pressure and meet tight project deadlines.
• Adaptability within fast-changing environments.
• Sound problem-solving ability.
• Strong commitment to learner engagement and continuous improvement.
• Ability to work independently and collaboratively.

Measures of Success

• Learning interventions are delivered according to project milestones.
• Training content is accurate, practical and delivered on time.
• Learners and stakeholders provide positive feedback.
• Learning Management System records and reports are accurate and current.
• Learning interventions support successful adoption of new systems and processes.
• The role demonstrates continued development in digital learning, instructional design and change enablement.