Key Responsibilities

With regards to the Motor & Home Sales Team:

• Generate quotations for short-term insurance policies and other products introduced by the company.
• Manage the quotation and sales process with professionalism, integrity, and product knowledge.
• Ensure adherence to the call centres House Rules and compliance standards.
• Oversee and optimise all lead sources (referrals, cross-sell, etc.).
• Monitor performance through call reviews, reports, and quality checks.
• Coach staff on objection handling and conversion strategies.
• Manage team discipline (login/logout times, breaks, adherence to schedules).
• Improve lead-to-quote and quote-to-sale conversion ratios.
• Ensure high-quality lead transfers with minimal errors and strong script adherence.
• Conduct coaching, skills training, and development sessions.
• Share insights and strategies to continuously enhance team effectiveness.
• Run motivational incentives and build strong team spirit.
• Collaborate effectively with the Sales Support team to address performance gaps.

Qualifications Required

• Minimum NQF 4: Grade 12 or a relevant tertiary qualification
• Regulatory Examination Certificate 5 (RE5)
• A full qualification in Short-Term Insurance (FAIS)
• Compliance with FAIS Fit & Proper criteria (experience, competency requirements, and CPD)

Experience and Skills Required

• Minimum 3 years experience as a Team Leader in a call centre sales environment, managing a team to exceed targets (non-negotiable)
• Minimum 2 years experience managing short-term insurance sales (non-negotiable)
• Strong knowledge of short-term insurance and warranty products, including relevant regulations
• Proven success in short-term insurance sales and services
• Experience in managing high-performance, compliance-driven environments
• Ability to analyse and interpret large data sets with attention to detail
• Strong sales coaching and performance management skills
• Ability to motivate, support, and hold agents accountable through courageous conversations