Duties & Responsibilities

Proposal Management

• Design, review, and edit requirements, specifications, business processes, and recommendations related to proposed solutions.
• Interview business stakeholders and define solutions per requirements.
• Develop and present final solutions to management.
• Prepare draft solution costing for sign-off.
• Manage internal alignment and interpretation of proposed process changes.

New Systems Requirements / Project Specific

• Conduct requirements-gathering sessions, workshops, and demos.
• Define and document system/reporting requirements into a specification format and raise RFS for development by IT.
• Define testing requirements and assist with testing and monitoring.
• Produce high-quality specification documents.
• Investigate ad hoc queries, assist in data interpretation, and present results.

Project Management

• Register internal and external projects.
• Document project charters.
• Draft schedules and arrange kick-off meetings.
• Manage project and budget sign-offs.
• Oversee project execution and training.
• Review and prepare project documents, including SOPs, sign-off documents, and manuals.
• Conduct project handovers to users (internal and external).
• Perform project post-mortems.
• Mentor junior team members and potentially grow into a leadership position.

Internal Tasks/Projects and Ad-Hoc Tasks

• Manage project scope changes.
• Address and resolve project-specific queries.

Educational Requirements

• Bachelors degree or higher in a relevant field (Information Sciences, Technology, or Industrial Engineering).

Skills & Experience Required

• Proven experience as a Business Analyst, with full proficiency in the discipline.
• Strong ability to capture business needs in a structured, professional manner and translate them into clear, actionable documents for business, IT, and clients.
• Agile experience beneficial.
• Proficiency in Microsoft Office.
• Solid understanding of business processes and the systems development lifecycle.
• Experience in user acceptance testing (UAT) and test case design.
• Development experience advantageous.