The Business Analyst acts as a bridge between business needs and technology solutions, ensuring processes and requirements align with organizational objectives. This role involves analysing business processes, identifying areas for improvement, gathering requirements, and supporting the implementation of improvements. Additionally, the BA provides PMO-aligned support by facilitating documentation of policies and SOPs using approved templates, ensuring alignment with business requirements.

Responsibilities:

• Analyse current business processes and identify opportunities for improvement.
• Examine data to assess trends, identify risks, and support informed decision-making.
• Collaborate with stakeholders to gather, validate, and document business requirements.
• Develop and maintain detailed process maps, workflows, and documentation using standards such as BPMN.
• Perform gap analysis between current processes and desired outcomes and recommend solutions.
• Facilitate workshops and meetings to elicit requirements and align stakeholders.
• Work closely with cross-functional teams to support successful implementation of approved process changes.
• Assist with user acceptance testing (UAT) and maintain requirements traceability throughout project lifecycles.
• Conduct regular reviews of processes to identify potential issues and recommend improvements.
• Communicate effectively with stakeholders to provide updates and gather feedback on process changes.
• Identify policy-related gaps during process development and recommend changes for inclusion in draft policy documents.
• Act as the scribe for policy and SOP documents, using approved templates, and facilitate completion with process owners.
• Ensure SOPs and policy drafts align with documented business requirements and organizational standards.
• Support change management activities by providing input for training materials and user documentation.
• Stay up to date with industry trends and best practices to continuously improve business processes.

Requirements:

• Bachelors degree in Business Administration, Management, or a related field.
• Proven experience as a Business Analyst or in a similar role (minimum 3-5 years for mid-level).
• Familiarity with BPMN and process modelling tools (e.g., Visio, Smartsheet, SIPOC).
• Experience with requirements management tools and methodologies.
• Knowledge of project management principles; certification is advantageous (PMI-PBA preferred).

Skills:

• Strong analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Ability to facilitate work sessions and engage stakeholders effectively.
• Strong attention to detail and capability to manage multiple priorities.
• Ability to work independently and collaboratively in a team environment.
• Proficient in process modelling and documentation tools.
• Ability to perform change impact analysis and provide PMO support for documentation.