A company in the Western Cape requires an Installation Support Administrator to deliver scheduling support to the region. Candidates must ensure Customer Service Standards are maintained, resolve customer queries, and thrive in a highly pressurized environment. We seek diligent, hard-working individuals to join a highly motivated team.

Job Description

• Marketing of tracking solutions to both existing and prospective clients.
• Managing all exceptions and urgent same-day scheduling for the Western Cape Region.
• Supporting and liaising between Sales, Installations, and Tech Support at HQ.
• Establishing, building, and maintaining relationships with various partners.
• Handling contract administration, feedback, and daily statistical reporting.
• Maintaining Customer Service standards in a high-pressure environment.
• Providing service within the region and to other departments/regions/staff.
• Meeting or exceeding targets.
• Performing data capturing.
• Tech Support: Ensuring tech efficiency, confirming bookings align with scheduling aids, following instructions from the Installation Manager regarding tech scheduling for projects, leave, and rebooking canceled jobs.
• Following up on leads and queries.
• Scheduling fitments of tracking units.
• Liaising with technicians regarding appointments.
• Rescheduling appointments as needed.
• Ensuring high-quality schedules are checked and maintained.
• Monitoring effective utilization of technicians.
• Outsourcing work to fitment centers.
• Maintaining local and regional scheduling relationships.
• Managing potential cancellations.
• Taking ownership of all queries and calls, assisting clients within SLAs.
• Allocating prefit fitments to assigned fitment centers.
• Arranging and coordinating same-day fitments per dealer requirements.

Minimum Requirements

Required Competencies:

• Matric certificate.
• Extensive knowledge of the Western Cape geographical area.
• Intermediate proficiency in MS Office (particularly Excel).
• Above-average customer service skills.
• Ability to work under pressure.
• Team collaboration skills.
• Creative problem-solving abilities.
• Excellent communication and organizational skills.
• Strong service orientation.
• Effective time management.