Key Responsibilities

• Maximise policy sales and monthly written premiums in a compliant and customer-centric manner
• Respond professionally and courteously to leads and customer interactions
• Execute the sales process with knowledge, diligence, and integrity
• Upsell additional products where available
• Use effective interpersonal and communication skills to gain customer acceptance
• Accurately identify customer needs by asking relevant questions and listening attentively
• Match product benefits to customer needs and demonstrate value
• Handle objections with appropriate responses
• Strive to become an expert through observation and collaboration
• Continuously develop skills through feedback and practice
• Share insights and ideas to enhance the teams effectiveness
• Remain self-motivated and manage time efficiently, especially when working remotely

Qualifications

• Matric
• RE5 (Required)
• FETC: Short-term Insurance NQF4 or higher (Required)
• Must meet all regulatory requirements (e.g. DOFA period, FAIS Fit & Proper)

Experience and Skills Required

• Minimum of 3 years call centre sales experience
• At least 2 years of experience in term warranty/service plans (essential)
• Fluency in English, plus one additional official language

Non-Technical Skills

• Sales-driven and goal-oriented
• Accountable and proactive
• Strong time management
• Excellent verbal and written communication
• Computer literate
• Effective in needs analysis
• Attention to detail
• Problem-solving skills
• Adaptable to change
• Stress tolerant and resilient
• Strong negotiation and compliance skills
• High work ethic and deadline-driven